Customer Growth Lead, Americas

About Us \uD83D\uDE80Immutable is a global technology company, powering the leading platform for building games on Ethereum. We are on a mission to build the future of gaming by redefining how games are played and discovered. Founded in 2018, Immutable is one of the fastest Australian companies to hit unicorn status, having raised more than AUD $300M and a valuation of AUD $3.5 billion.Currently, the Immutable Group consists of the Immutable Platform, the leading platform for building games on Ethereum powering successful games like RavenQuest and Immortal Rising 2, and Immutable Games, a global leader in web3 game development and publishing with leading titles Gods Unchained and Guild of Guardians.Our ambition is to make digital worlds real; we have incredible global growth plans as the fastest growing gaming chain in 2024 with 250 games signed, more than in all previous years combined. \uD83D\uDE80About The Role \uD83E\uDD14Immutable is entering a new era where our success depends not only on shipping world class products, but on helping our game studio partners use them to drive real growth. We are looking for a Customer Growth Lead, Americas to partner directly with studios across the region to activate our growth products and help them scale player acquisition, retention, and monetisation on Immutable.It is a strategic, high-leverage role that blends commercial problem-solving with hands-on execution. You will diagnose growth bottlenecks, design activation strategies, bring the right specialists together, and operationalise the rollout end-to-end. If a studio is trying to launch faster, reduce churn, accelerate acquisition, or scale, you will be the person who figures out how to unlock that growth.You’ll be deployed into the most important opportunities across the region, partnering closely with Customer Growth, Business Development, Partnerships, and Product. The role is ideal for someone who loves variety, ambiguity, and owning problems from strategy to execution with a clear scorecard for impact.You'll Be Empowered To \uD83C\uDFAE:Work directly with studio partners to diagnose growth challenges, design activation plans, and unlock measurable outcomesBring cross-functional teams together to operationalise activation strategies and accelerate partner time to valueTurn successful activation patterns into repeatable playbooks and scalable growth programs for future customersIdentify upsell and expansion opportunities by analysing performance trends and customer behaviourCollaborate with Product and Delivery to continually refine how studios adopt and scale Immutable’s growth productsAct as the strategic point of escalation for high-value partners and ensure delivery meets commercial expectationsWe'd Love You To Bring \uD83E\uDD1D:Experience driving commercial outcomes for customers in a high-growth, fast-moving environment2 years in top-tier strategy consulting with a proven track record of solving complex commercial or go-to-market challengesA strong problem-solving toolkit with the ability to quickly define a challenge, design the model, and turn the answer into an executable planHands-on experience activating or scaling go-to-market initiatives within a tech or gaming contextStrong communication and influencing skills, with the ability to translate complex ideas into compelling narratives for internal and external stakeholdersBias for action, with comfort working in ambiguity, and shifting priorities without losing momentumHigh learning velocity and curiosity for gaming and web3, with motivation to apply strategic thinking to emerging growth modelsA proactive, energetic style suited to autonomous, high-impact roles where results matter more than theatricsBonus Points For ✅:Crypto native or prior exposure to web3, gaming, or digital assetsExperience in growth, performance marketing, or product experimentationExperience building and scaling growth frameworks or playbooks in high-growth teamsExposure to cross-market initiatives across Asia or other global regionsWe are proud of the benefits that we offer for all of our employees globally. Here is a snapshot: Attracting the best global talent:\uD83D\uDCB8 We commit to paying globally competitive salaries and contributions & we share our products' success through Employee Stock Options. We also support our US Employees with Medical and 401K Insurance\uD83D\uDCBB Our flexible working model blends the best of both worlds: Sydney-based employees enjoy three days a week in our vibrant head office, while remote team members can work from home or utilise access to global office hubs via a WeWork All-Access pass\uD83D\uDCF2 We offer USD $500 WFH allowance to set up your home office and USD $600 per annum to put toward your internet and phone usage.Levelling up your growth\uD83C\uDF31 We offer up to USD $1,350 per annum for any classes, courses or events to support your growth and development\uD83D\uDCDA Enjoy access to free online courses via UdemyHelping you thrive\uD83D\uDC86\uD83C\uDFFD‍♀️ Enjoy USD $800 per year to put toward your health and wellbeing\uD83E\uDD17 Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service\uD83C\uDF81 Monthly subsidy and discounted rate with ClassPass, including a 1-year free membership to BreetheLeave when you need it the most: \uD83D\uDC68‍\uD83D\uDC67‍\uD83D\uDC66 New parents receive 12 weeks of paid leave in our gender-neutral offer. The birthing parent also gets an additional six weeks of leave for rest and recovery leading up to and after birth. We also offer Miscarriage Leave and extra leave for IVF treatments\uD83C\uDF82 Enjoy 2 additional paid annual leave days at the end of the year and a paid day off for your birthdayAdditional Information: Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone's perspectives and experiences as this has been a significant driver of our success so far. We are a 2025 Circle Back Initiative Employer – we commit to responding to every applicant.*A note to recruitment agencies: Our internal team has this role covered, so there is no need to reach out - We don't accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you!Join us in shaping the future of web3 gaming!#LI-Remote

Salary : $800