Survivor Housing Coordinator

Description

POSITION: Survivor Housing Coordinator

JOB CLASS/GRADE: Coordinator 3/Specialist 4

WAGE: Starts at $61,222 per year

FLSA; EEO; WC: Exempt; Professional; 8877

LOCATIONS: IRCO Main Office, 10301 NE Glisan St., Portland, OR 97220,

and other IRCO Offices based in Portland or Beaverton

Hybrid schedule

FTE; FT/PT; STATUS: 1.0 FTE; Full-Time with Benefits; Regular

APPLY AT: www.irco.org

STATUS: Full-Time with Benefits

PROGRAM(S): Survivor Housing

SECTOR/DIVISION: Community Safety and Wellbeing Division / Housing Stabilization Sector

REQUIREMENTS: English fluency required, bilingual preferred.

Preferred, not required: experience in rapid rehousing, permanent

supportive housing (PSH), and/or transitional housing.

Oregon Domestic Violence Certification within 10 days of hire.

Must be able to pass extensive Background Check.

Have a valid driver’s license, auto insurance, and full use of vehicle

during work hours.

This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Program Summary

IRCO’s Housing Stabilization department consists of its Survivor Housing program, which works with survivors of domestic violence, sexual assault, and human trafficking to identify and place survivors into transitional and long-term housing; its Permanent Supportive Housing (PSH) program, which provides comprehensive support to families with children at risk or experiencing homelessness, delivering services to families residing at the Hazel Ying Lee & The Ellington apartments; and its New Arrivals Housing program, which identifies and places newly arrived refugee families into transitional and long-term housing. Together, these programs are comprised of teams of Housing Specialists who help clients with emergencies and stabilized housing solutions; case management; strengthening self-sufficiency; linkages to education and employment opportunities; assistance with accessing grants or other community resources; transportation; and navigating housing issues, among others.

Position Summary

The Survivor Housing Coordinator is responsible for overseeing the day-to-day operations and coordination of IRCO’s multiple Survivor Housing programs. This includes supervising a team of Housing Advocates who assist individuals and families experiencing domestic violence (DV), sexual assault (SA), human trafficking (HT), and/or people living with disabilities (PLWD) with long-term housing stability. The coordinator uses their housing expertise to support Advocates in identifying and resolving housing barriers (ex: criminal history, eviction/rental history, property debt, income restrictions) and establishing long-term action plans to ensure future housing stability. This role also monitors program performance and service quality, community and network outreach, expense monitoring, contract compliance, and reporting. This position works closely with other Sector Coordinators, Sector Manager, Division Director, and members of IRCO’s operations units, such as Development, Finance, and Human Resource.

All staff utilize a survivor-centered, strengths-based, empowerment model to cultivate trust, establish and promote trauma-informed communication, and provide advocacy and case management that facilitates, encourages, and assists clients to reach their goals.

Essential Functions

PROGRAM OPERATION & MANAGEMENT

• Possess and apply an impeccable degree of confidentiality and utilize knowledge of laws about confidentiality, disclosures, and releases of information to ensure program and staff compliance
• Oversee daily program operations and ensure high quality service delivery to meet all objectives stipulated by the housing contracts
• Provide recommendations around housing partnerships that meet the housing needs of immigrants and refugees and other clients in the community that are based on established goals and priorities
• Approve and process requests for client assistance; submit timely payment packets; work closely with IRCO’s Finance team on all financial matters
• Regularly review client files and service records, ensure data entry, case notes, client file updates, reports, and all other administrative tasks are completed accurately within given timelines
• Lead housing related program assessment, monitoring, and reporting activities
• Ensure confidential participant records are maintained and ultimately destroyed as required by agency and funders
• In partnership with Manager, create and monitor housing program budgets, budget amendments, and track expenses, including direct client support and matching funds
• Design and periodically update protocols and procedures, with guidance from Manager and other teams. Create workplans for review by Manager
• TEAM MANAGEMENT
• Implement a survivor-centered, strengths-based, trauma-informed empowerment model to lead staff in assisting clients to attain housing stability, heal from trauma, and rebuild their lives
• Directly supervise Housing Advocates; hold regular case conferences and utilize problem-solving skills and housing program expertise to support and grow staff
• Provide Housing Advocates with backup during interventions with landlords, creditors, and community partners, as well as with escalated cases
• Onboard, supervise, and retain staff; approve schedules, PTO and timesheets; contribute to performance evaluations in alignment with organization wide practices, rules, and policies; ensure consistent interpretation of IRCO policies and internal guidelines and overall Code of Conduct; make recommendations to Manager on hiring and disciplinary actions when needed
• Create a supportive, positive, and accountable work environment
  
  

STRATEGY, VISION, & REPRESENTATION

• Identify prospective safe affordable housing sites and establish relationships with landlords and property managers; build awareness about the program and increase housing options for survivors of DV/SA/HT and PLWD
• Attend and present participants at Resource Coordination Team (RCT) meetings and participate in other Coordinated Housing Access meetings and networks
• Participate in funding conversations with private and public funders as directed; support funding proposals made to various funding sources. Work with the Development team to draft and support funding proposals to various funding sources.
• Build relationships with other IRCO programs and external service providers to ensure clients have access to appropriate, high-quality referrals
• Participate in internal and external meetings, with the goal of creating stronger connections for client services and advocating for client needs
• Perform other duties as assigned
  
  

Requirements

Education & Experience

• Bachelor’s Degree required; course work in a relevant field such as Urban Planning, Homelessness, Women’s Studies, Gender Studies, Social Work, or related field. *Substantial professional work experience in permanent supportive housing and homelessness, with immigrant and refugee communities, or at other social services agencies may substitute for educational requirements
• Experience in the following areas: permanent supportive housing, housing stabilization for DV/SA/HT survivors, building community partnerships, and/or provision of supportive services
• Completion of the 40-hour Oregon Domestic Violence Certified Advocate training, with additional relevant training on topics specific to survivors within 10 days of hire
• Minimum 3 years of experience working as a DV Advocate/Housing Specialist or in social services/case management
• Understanding of Trauma-Informed Care and experience with reflective supervision
• Knowledge and understanding of immigrant and refugee populations and challenges/ dynamics; cultural awareness and sensitivity
• Demonstrated skill and experience working directly with a wide range of people
• Ability to cultivate and develop strong working relationships with stakeholders, colleagues, and community members
• Effective and compassionate communicator, both verbally and in writing, with excellent active listening skills to identify the needs and goals of participants
• Highly organized, self-directed, and with the capacity to multitask and pivot effectively; able to meet multiple and often competing deadlines
• Strong analytical, problem solving, and decision-making skills
• Able to respond to stressful situations balancing individual circumstances with organizational policies and program goals
• Group presentation and public speaking skills, and ability to write program reports that are accurate, clear, concise, and effectively convey program accomplishments
• Strong skills in tracking outcomes/outputs; generating, reviewing, and/or analyzing reports
• Ability to pass an extensive background check
• Have a valid driver’s license, auto insurance, and full use of vehicle during work hours
  
  

Physical, Mental, & Environmental Requirements

• Hybrid position
• Requires some physical efforts or manual labor such as lifting, carrying or constant movement.
• There is a regular need for assessment of risk, analysis of options and decisions without complete information.
• The work environment contains hazards or obstacles on a regular basis. Working conditions include regular interactions with regular hostile individuals, gangs, victims of abuse, and individual safety plans are created.
• The work schedule occasionally fluctuates based on organization or customer needs. This fluctuation may occur with or without prior notice.
  
  

Supervisory Responsibilities

Positions at this level are normally responsible for some supervisory responsibilities, including providing daily work direction, making recommendations to supervisors, and Human Resources regarding hiring, disciplining, terminating employees, or pay adjustments.

What We Offer

IRCO is a very employee-friendly workplace and offers great benefit packages to our staff:

• Many flexible working arrangements and schedule
• Amazing opportunity to work with people who come from all over the world
• Work that helps your community
• 3 to 6 weeks of PTO per year
• 401k match of over 100% on first 5%, immediate vesting
• 3% match for student loans or college savings
• 12 Paid Holidays and 1 Floating Holiday
• Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
• Employer Paid Life, Short term, and Long-term Disability Insurance
• Flexible spending accounts
  
  

Required Engagement

Engage fully in recommended professional development, as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCO’s mission, vision, and values-based initiatives.

How To Apply

• Complete the IRCO application in our Careers Portal: IRCO Application for Employment.
• Upload your resume and cover letter addressing your qualifications for this position IRCO Careers.
• For questions about this position, please email jobs@irco.org
  
  

Please note that physical applications are accessible from IRCO’s main office, 10301 NE Glisan, Portland, OR 97220. Due to the high volume of applications received, we will not be able to contact applicants or return calls regarding applications. Complete applications should include a cover letter, resume, and IRCO application.

IRCO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any characteristics protected by State and Federal law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.

Salary Description

Starts at $61,222 per year