What are the responsibilities and job description for the Lead Supervisor position at Immersive Gamebox?
Part Time Lead Supervisor
Immersive Entertainment
Location: Newport, KY
Employment Type: Part Time
Compensation: $18/hour plus perks
Company: Immersive Gamebox
About Us
Immersive Gamebox is redefining how people play together. Inside our interactive Gameboxes, guests team up for unforgettable experiences powered by projection mapping, touchscreens, motion tracking, and surround sound. No clunky headsets. No wires. Just pure fun.
We are building a team of people who thrive on creating moments guests will talk about long after they leave. If you get energized by busy days, new faces, and making every guest feel like the most important person in the room, you will fit right in.
The Job
As a Lead Supervisor, you lead from the floor. You set the tone for the shift, keep the venue running smoothly, and make sure every guest leaves impressed.
This is a hands-on leadership role. You will support the General Manager, guide the team during assigned shifts, help drive walk-in bookings, troubleshoot basic tech issues, support events, and jump in wherever needed to keep things moving.
Key Responsibilities
Welcome and engage guests with warmth, confidence, and energy
Lead the shift team, delegate tasks, and provide real time coaching
Open and close the venue according to company standards Guide walk-ins through booking and actively promote the experience
Host and support Gamebox sessions while keeping the mood fun and inclusive
Maintain a clean, organized, and guest-ready venue at all times
Support birthday parties, school groups, corporate events, and other group bookings
Troubleshoot basic technical issues using tablets and in-venue systems
Handle guest questions or concerns quickly and professionally
Communicate shift updates, guest feedback, and operational issues to the General Manager
Experience and Skills
At least 1 year of experience in a supervisor, shift lead, or key holder role
Experience in hospitality, retail, leisure, food and beverage, entertainment, or another guest facing environment
Natural people-person who genuinely enjoys guest interaction
Comfortable leading a small team in a fast paced setting
Organized and dependable, even under pressure
Confident with basic tech, including tablets, POS systems, and booking platforms
Flexible availability, including evenings, weekends, and holidays
What We’re Looking For
You bring energy to every shift and keep it until the doors close
You lead by example and take ownership of the shift
You care about the details because you know guests notice them
You solve problems quickly and do not wait for someone else to fix things
You enjoy working as part of a team and make those around you better
You are comfortable being hands on with guests, cleaning, events, and technology
Performance and Employment Terms
Employment is subject to successful completion of a performance based 90 day probationary period.
Benefits
Be part of a fast growing entertainment brand
Test our newest games before they launch
Build leadership experience in a fun, high energy environment
Gain hands on experience in guest experience, events, sales, operations, and team leadership
Monthly performance based incentive tied to venue results, including net revenue, reviews, and hours worked, subject to company discretion and shared among eligible team members
Additional Information
This role regularly requires standing, walking, bending, lifting, cleaning, and working on your feet for extended periods. It also requires frequent communication with guests in person, by phone, by email, and through digital systems.
This job description outlines the primary duties and requirements of the role. It is not exhaustive and may be updated based on business needs.
Immersive Gamebox is an equal opportunity employer.
Salary : $18