What are the responsibilities and job description for the Full-Time Medical Office Associate - Hackettstown, NJ Urgent Care position at Immediate Care Walk-In Management LLC?
Description
*** Shortened weekend hours! Mon-Fri 8am-8pm, Sat-Sun 8am-4pm. Block scheduling 3x12's then 2x12's and 2x8's. Must be willing to work every other weekend ***
Position: Medical Office Associate
Reports to: Practice Operations Manager
Summary: The Medical Office Associate is the first point of contact for patients and caregivers and is responsible for providing excellent customer service. The MOA greets patients, updates insurance information in the system, verifies and analyzes health insurance benefits, explains payment policies, answers phones, and other administrative tasks.
Job Duties and Responsibilities:
Greet, register, instruct, and provide general assistance to patients
Obtain demographic and financial information and enter into computer system
Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes
Determine and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility and maintain and balance cash drawer
Communicate with primary care providers, specialists and insurance carriers per patient request
Answer telephone, take messages and return voicemails
Offer compassionate support to patients and their caregivers during the time of their urgent medical need
Must be available to work evenings and weekends, be willing to travel to other sites, willing to travel in inclement weather
Willing to maintain all certifications relevant to the role
All other duties as assigned by Practice Operations Manager or Practice Administrator
Compensation:
Medical through Cigna (multiple tiers depending on coverage and cost desires)
Vision and Dental through Principal, NJ Delta Dental & VSP
PTO & NJ Sick Time
401k through Voya, company match availability after 1 year of service and 1000 hours worked
Life Insurance provided by the company 50k
Accident, Cancer, Hospital, and Disability insurance are available through Aflac
Additional voluntary benefits like short term disability insurance, cancer insurance, hospital insurance, critical illness insurance, supplemental life, etc. are also offered through Aflac
Critical Illness, Supplemental Life, and Accident insurance are available through Principal
Hourly range listed below
Requirements
Requirements:
Medical billing/medical receptionist experience preferred
Basic computer skills, experience with EPIC and Solv preferred
Detail oriented and excellent data entry
Exceptional customer service and phone etiquette
Ability to maintain professionalism and provide quality care in a fast-paced, public environment
Certifications:
Must be BLS certified through the American Heart Association within 90 days of hire