What are the responsibilities and job description for the Full Time Front Desk Associate - East Windsor, NJ position at Immediate Care Walk-In Management LLC?
Description
Position: Front Desk Associate
Reports to: Office Manager
Summary: The Front Desk Associate greets patients, updates insurance information in the system, verifies and analyzes health insurance benefits, explains payment policies, answers phones, and other administrative tasks.
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Job Duties and Responsibilities:
• Greet, register, instruct, and provide general assistance to patients.
• Obtain demographic and financial information and enter into computer system.
• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes.
• Determine and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility and maintain and balance cash drawer.
• Communicate with primary care providers and insurance carriers per patient request.
• Answer telephone, take messages and return voicemails.
• All other duties as assigned by Office Manager or Practice Administrator
• Must be available nights and weekends
Requirements
Required Experience:
• High school diploma; some college preferred
• Medical assistant certification
• Ability to maintain effective and organized systems to ensure timely patient flow
• Ability to perform phlebotomy and administer injections
• Knowledge of medical terminology
• Exceptional customer service and phone etiquette