What are the responsibilities and job description for the Quality Supervisor position at IML Labels?
Role
Leading the overall quality process in the label production with decisions on a suspect or non-conform product (raw material, semi-finished goods, finished goods) to ensure quality standards are reached, and customer satisfaction is achieved
As a part of this role, you will be managing/leading all internal audits process through the execution of product/procedural audits and assisting your team on the corrective actions process by participating in the root cause analysis as the elaboration and implementation of corrective actions. Leading the conformity management process by collecting and entering data and treating customer and supplier complaints. Supporting the QC Tech on the measuring instruments process by maintaining proper instrument calibrations.
Requirements
Leading the overall quality process in the label production with decisions on a suspect or non-conform product (raw material, semi-finished goods, finished goods) to ensure quality standards are reached, and customer satisfaction is achieved
As a part of this role, you will be managing/leading all internal audits process through the execution of product/procedural audits and assisting your team on the corrective actions process by participating in the root cause analysis as the elaboration and implementation of corrective actions. Leading the conformity management process by collecting and entering data and treating customer and supplier complaints. Supporting the QC Tech on the measuring instruments process by maintaining proper instrument calibrations.
Requirements
- Good communication skills (written and verbal)
- Ability to work physically (Standing, lifting, sorting)
- Familiar with the Microsoft office suite and being able to maneuver with web-based software
- Good Audit & Investigation skills
- English Language
- Detail Orientated
- Integrity
- Adaptable/flexible
- Analytical
- Spanish – good to have but not require
- Leadership skills
- High school diploma or equivalent- Required
- 2 years of experience in label production- Preferred
- 2 years of manufacturing experience- an assets
- 2 years Prior experience in QA - Preferred
- Substitute the Quality technician’s availability to respond to the production floor's quality demands.
- Substitute the Quality technician in making quality decisions for the proper treatment of the non-conform product
- Substitute the Quality technician in sorting finished or semi-finished goods or supply the information/samples required for production to sort
- Plan and execute quality audits.
- Analyze the non-conformity report.
- Respond to customer emails. (Complaints, documentation requests)
- Investigate customer complaints.
- Enter customer complaints in the electronic X3 Web system.
- Initiate corrective actions acting directly on the root cause.
- Enter corrective actions in the electronic X3 Web system.
- Implement and verify corrective actions.
- Investigate supplier complaints.
- Enter supplier complaints in the electronic X3 Web system.
- Prepare customer and supplier claims.
- Support the process 10 manager with the management of measuring instruments and calibration guides.
- Support the technical department with quality assurance testing
- Support the QMS director with maintaining the documentation system. (Elaborating, modifying, applying, and removing documents)
- Participating in any additional improvement projects defined by the immediate supervisor or by IML Labels.