What are the responsibilities and job description for the Computer Systems Analyst/Infrastructure Administrator- Top Secret Clearance Required position at IMG Information Management Group, Inc.?
Opportunity
Information Management Group, Inc. (IMG) is a trusted leader in delivering innovative IT and cybersecurity solutions with a commitment to excellence, customer satisfaction, and professional growth for over 30 years. IMG is hiring a
Infrastructute Administrator to maintain and support a complex IT infrastructure, while ensuring cybersecurity compliance and
backup reliability. This role also involves managing both Windows and Linux systems, responding to escalated support requests within SLA timelines, and performing maintenance and routine IT tasks in alignment with government-approved procedures.
Key Responsibilities
- Maintain an on-site Microsoft Exchange and Microsoft Skype deployment
- Maintain a Cisco WAN and LAN using technologies such as SD-WAN, FirePower, and DNA Center
- Configure, tune, and monitor a Splunk Enterprise SIEM including monitoring, rulesets, and response
- Monitor Microsoft Windows and Red Hat Enterprise Linux Clients and Servers, including management using Microsoft Configuration Manager.
- Oversee virtual environment containing VMWare and NetApp products
- Manage of a backup and disaster recovery solution using Commvault
- Support escalated requests from the helpdesk and escalation analysts within the established SLA measurements
- Maintain the availability of current infrastructure to include the support of emergent issues that may be experienced
- Perform required maintenance to maintain cybersecurity compliance with established windows and/or procedures
- Follow the approved configuration control procedures provided by the team
- Additional routine IT tasks of varying complexity may be assigned at supervisor's discretion
Qualifications
Requirements:
- Bachelor’s Degree and 4 years of experience
- OR, Associate’s degree with 6 years of experience
- OR, High School Degree and 10 years of experience
- Cisco CCNP certification
- May be substituted with CCNA certification with 3 years of experience in Cisco networking or similar certification with customer approval
- Active Top Secret or Q security clearance
Preferred Qualifications:
- Splunk Enterprise Admin and Splunk Enterprise Core Power User certifications
- VMWare and NetApp experience
- Red Hat Enterprise Linux experience
- Microsoft Client and Server On-Prem Experience
- Microsoft Exchange and Skype On-Prem Experience
- Commvault Experience
- Excellent customer support experience and soft skills to ensure end-user satisfaction
- Ability to lead small teams or projects through cross functional coordination/collaboration with other departments
- Assist key stakeholders in overall project execution and find solutions through creative problem solving
- Ability to demonstrate proven success with adaptability – willingness to evolve with technology while ensuring data accuracy standards
Salary
80-110k
About IMG
Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 35 years.
IMG Benefits:
- Health, dental, vision, and life insurance
- Short term and long term disability insurance
- 401(k) with generous company match
- Health Savings Accounts (HSA)
- Personal leave plus paid federal holidays
- Professional development and training assistance
IMG is an equal opportunity employer including disability and protected veterans or other characteristics protected by law.