Supply & Sales Operations Coordinator

COMPANY DESCRIPTION

IMG Citrus, based in Indian River County, is one of Florida’s leading fresh citrus distributors to retailers across the Southeastern U.S, and a committed Florida grower investing in innovative practices such as regenerative farming and Citrus Under Protective Screens (CUPS). The company is vertically integrated, farming over 4,500 acres of citrus in Florida, importing fruit from trusted global partners, operating a 185,000-square-foot packing and cold storage facility, and marketing a year-round citrus program that showcases the best of every season.

Company Highlights:

• Purpose driven culture: We start with WHY. Our purpose guides our actions and shapes our culture. We promote personal development and career growth by encouraging work-life integration, continuous learning and improvement, and a supportive environment for taking risks, being creative and exploring each individuals’ potential. 
• Family ownership: Two generations of family ownership and leadership ensure the commitment of the company to its core values and founding principles. 
• Entrepreneurial Spirit: Founded by entrepreneurs we are driven to innovate, continuously improve and find a better way.   
• Sustainable connection with the environment: Our products and services come from the land and contribute back to our environment.

ROLE DESCRIPTION

The Supply & Sales Operations Coordinator is a dual-purpose role designed to support the fast-paced sales team while ensuring the daily integrity of supply chain operations. You will act as a vital link between inventory management and customer order fulfillment. The ideal candidate is a detail-oriented professional who thrives on accuracy, enjoys navigating complex business processes, and can maintain high performance in a dynamic, perishable-goods environment.

JOB FUNCTIONS

Sales Operations & Order Management

• Drive Sales Efficiency: Act as a vital resource for the sales team, ensuring all orders are entered with precision and speed to meet daily deadlines.
• Master Digital Platforms: Take ownership of order processing through a variety of third-party networks as well as direct email requests.
• Client Data Management: Maintain the integrity of our customer database by keeping pricing, shipping details, and contact profiles current and accurate.
• Billing Oversight: Ensure financial accuracy by reviewing invoices and managing the internal approval and coding workflow.

Inventory & Supply Chain Coordination

• Reporting & Insights: Generate and share essential inventory and operational reports to keep internal teams informed and agile.
• ERP Excellence: Serve as a power user for BC365 ERP, updating production and stock data to ensure a "real-time" view of our inventory.
• Strategic Product Matching: Align our available fruit supply with specific customer quality specs to ensure the right product gets to the right place.
• Logistics Partnership: Work closely with transportation providers to schedule shipments, proactively solving for on-time delivery.

Communication & Integrated Workflow

• End-to-End Business Fluency: Navigate the complexities of the supply chain, understanding how "upstream" supply shifts affect "downstream" sales success.
• Data Reconciliation: Monitor communications to ensure that vendor portals and internal ERP records remain perfectly synchronized.
• Professional Liaison: Build and maintain strong relationships with vendors, customers, and colleagues through clear, professional communication.

QUALIFICATIONS

• Education: Bachelor’s degree in Business Administration, Supply Chain, Agriculture, or equivalent professional experience.
• Technical Skills: Proficiency in Microsoft Office (especially Excel); experience with ERP systems (BC365 preferred) and third-party sales platforms (iTrade, EDI, etc.).
• Industry Knowledge: Experience in logistics, freight, load building, or the produce/perishable goods industry is a significant plus.
• Soft Skills: High level of attention to detail, strong organizational skills, and the ability to manage multiple priorities under pressure.
• Flexibility: Willingness to adapt to varying schedules based on seasonal operational demands (including occasional nights, weekends, or holidays).
• Languages: Bilingual (English/Spanish) preferred but not required.