Medical Records Assistant

About Imedview

Imedview is a claims and litigation service partner with over 20 years of experience in the industry. Our expertise allows us to proudly serve both legal and insurance professionals nationwide. With a passion for delivering outstanding customer service and building lasting client relationships, we’re growing fast — and we pride ourselves on impeccable customer service and client relations.

Why Imedview?

• Proven Success: From a team of 10 to over 150 employees, with a retention rate of 90% .
• Award-Winning Culture: A six-time “Great Place to Work” honoree, recently named to the Fortune Best Workplaces in New York 2026 list (small & medium business category).
• Client-Centric Approach: We’re more than a vendor - we’re a trusted partner.

Location Priority

This is a remote role designed to support flexibility while maintaining strong team collaboration. Candidates should reside within 100 miles of our Saugerties, NY office. While day-to-day work is performed remotely, periodic onsite attendance may be required for meetings, training, team events, and other business-related activities. Employees residing within 100 miles of the office will be expected to attend monthly in-person meetings.

Job Description (Including but not limited to):

The Medical Records Assistant (MRA) is responsible for managing, maintaining, and processing medical records with accuracy and confidentiality. A Medical Records Assistant’s key responsibility is to ensure that all required records, tailored to each expert’s specialty, are received on time to support physicians or experts for their appointments and other critical deadlines. In addition to core duties, the MRA will perform Quality Assurance (QA) checks to verify the completeness, accuracy, and integrity of all medical records before submission, including confirmation that all referenced body are correctly documented and aligned with the expert’s specialty and request. Additionally, they provide essential support to Medical Records Coordinators (MRCs), assisting with tasks and troubleshooting any record-related issues to maintain smooth operations.

Key Responsibilities & Accountabilities

• Work diligently from a task list, ensuring the timely completion of tasks to meet applicable deadlines and maintain a seamless workflow in medical records management
• Efficiently send compiled legal records to experts through a secure electronic link or hard copy, adapting to specific requirements as necessary, and send any additional records promptly when requested to ensure completeness and accuracy
• Taking a proactive approach with every service to ensure that all records have been received. If any records are missing, proactive communication with the defense must be initiated/followed up on to obtain the necessary documents
• QA checks to meticulously review legal documents to ensure that all body parts are accurately listed, verify patient name, Date of Birth (DOB), Date of Injury (DOI), and confirm that the information aligns with the expertise of the examiner conducting the examination

Daily Tasks

• Requesting records from Defense Counsel and reviewing them for accuracy
• Compile the combined files and promptly send it to the designated physicians and experts selected for the legal case, following secure electronic link protocols or providing hard copies as required
• Enter follow-up information, including any necessary updates or additional records, into the system for comprehensive recordkeeping
• Engage in professional and timely email communication with defense and experts, providing necessary updates, addressing inquiries, proactively obtaining any missing or additional records, and maintaining a clear and effective line of communication throughout the case
• Entering in Retrieval services, Addendums and Radiology services, as applicable for entering photocopies of films etc.

Knowledge, Skills & Abilities

• Proficient in using Adobe software for combining and organizing multiple files containing records
• Proficiency in electronic medical record (EMR) systems and familiarity with medical terminology
• Advanced data entry skills to accurately maintain records, including follow-up information
• Strong organizational skills to compile comprehensive files and create detailed Table of Contents
• Ability to work independently and efficiently manage a daily task list to meet applicable deadlines
• Technically adept in utilizing electronic systems for uploading documents and maintaining logs
• Time management skills to handle multiple tasks and maintain a seamless workflow
• Professionalism in all interactions, fostering effective collaboration within the team and with external stakeholders

Physical Requirements

Ability to sit, stand, and use standard office equipment for extended periods; occasional lifting up to 20 lbs. may be required.

Working Conditions

Employees residing within 100 miles of the office may be required to maintain regular in-office attendance. Employees residing outside of 100 miles may be required to travel intermittently to the office (travel expenses covered by the company) and attend company-hosted events with advance notice.

What We Offer

• Company-provided equipment to perform essential job duties
• 401(k) with employer match and profit sharing (when eligible)
• Comprehensive health, dental, and vision coverage
• HSA and FSA options, company-paid life insurance, and short-term and long-term disability
• A full hour of paid lunch, every day
• Paid time off and holidays — plus extra paid days for your birthday, work anniversary, and volunteering

We are an equal opportunity employer and hire based on merit. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.