Salesforce Business Analyst -10yrs - Hartford CT / Remote

Required Qualifications

•            Experience: 10 years of hands-on experience as a Business Analyst within the Salesforce ecosystem.

•            Deep Platform Knowledge: Expert-level understanding of Salesforce capabilities, limitations, and best practices (Security model, Automation strategies, Data limitations).

•            Certifications: Should hold the Salesforce  certification plus at least two consultant-level certifications

•            Methodology: Proven experience working in Agile/Scrum and Waterfall environments

•            Data Proficiency: Strong understanding of data migration, data integration, and tools

Preferred Qualifications

•            Experience with Salesforce Health Cloud.

•            Experience with integration middleware concepts.

•            Certified Salesforce Application Architect or Business Analyst Certification.

•            Industry-specific experience in Healthcare Payer

Competencies & Soft Skills

•            Communication: Ability to translate technical jargon into business language for stakeholders and vice versa.

•            Leadership: Experience mentoring junior team members

•            Conflict Resolution: Ability to negotiate with stakeholders when requirements conflict or scope creep occurs.

Strategic Analysis & Solutioning

•            Lead discovery workshops with client stakeholders and department heads to define business processes and functional requirements.

•            Translate complex business needs into clear technical requirements for the development team.

•            Act as a Subject Matter Expert (SME) for the Salesforce platform, advising the business on "Out of the Box" features vs. custom development to minimize technical debt.

•            Partner with Solution Architects to design scalable solutions across Health Cloud.

Implementation & Delivery

•            Manage the full Software Development Life Cycle (SDLC) within an Agile/Scrum or Waterfall environment.

•            Create detailed documentation, including Business Requirement Documents (BRD), Functional Specification Documents (FSD), process flowcharts, and data models.

•            Configure Salesforce objects, workflows, flows, and validation rules to build prototypes or Proof of Concepts (POCs).

Quality Assurance & Adoption :

•            Lead the User Acceptance Testing (UAT) process, including creating test plans, triaging bugs, and obtaining sign-off.

•            Drive user adoption through the creation of training materials and leading the sessions.

•            Analyze data trends and reports to recommend continuous improvements to the platform.