What are the responsibilities and job description for the Operations Analyst position at iMedhas Consulting Services?
Operations Analyst with Minimum 3 years’ experience in Payments processing across Swift, SEPA and ACH Payments
Integration experience working API’s, Host 2 Host and file-based protocols
Hands on experience working with ISO20022 CBPR messages.
Serve as primary point of contact for assigned clients during payment onboarding, testing, and Migration
Ability to Onboard Customer, Jointly test business scenarios, basic trouble shoot and certify customer on the banks platform.
Support payment file transmissions and reconciliation activities for Wires, ACH, H2H, and API Channels
Client facing, and presentation skills are a must
Excellent interpersonal and communication skills to develop and maintain effective relationships with Customer, Customer support team and tech support teams
Attention to detail and a strong desire to provide high end user experience.
Analyzes information from varying perspectives, establishes the pivotal element of an issue and reaches a logical conclusion through the process.
Communicate effectively with internal stakeholders, clients, and technology teams to resolve
issues promptly.
Provide training and guidance to clients on payment processes and systems.
Troubleshoot and escalate connectivity or processing issues through appropriate channels.
Assist in validating client payment setups and ensuring compliance with payment security
standards.
Salary : $30