What are the responsibilities and job description for the IVR Technical Lead- 10+ yrs- New York, New York- Onsite position at iMedhas Consulting Services?
Technical Business Analyst/Lead – IVR & Google CX Agent Studio (Google CX AS)Location Charlotte, NCWork Model Onsite – 4 Days/WeekExperience 10 YearsJob Summary Looking for a Technical BA with 10 years of experience in IVR and Conversational AI solution development. The ideal candidate should have strong hands-on expertise in Google CX Agent Studio (Google CX AS), including designing and implementing Agentic AI workflows, along with Python programming skills. Experience in telecom customer service and contact center automation is highly preferred.10 years of experience in IVR and Conversational AI implementation.Strong hands-on experience with Google CX Agent Studio (Google CX AS).Experience designing and implementing Agentic AI workflows.Experience with REST APIs, microservices, and enterprise system integrations.Experience integrating with CRM, Billing Contact Center platforms.Strong problem-solving, communication, and leadership skills.Lead the design and implementation of IVR and Conversational AI solutions using Google CX Agent Studio (CX AS).Design, develop, and deploy Agentic AI workflows.Design backend services, orchestration, and API integrations.Integrate Conversational AI solutions with CRM, BSS, OSS, Order Management, and Contact Center platforms.Conduct code reviews, mentor developers, and provide technical leadership.Drive end-to-end solution delivery, including development, testing, deployment, and production support.