What are the responsibilities and job description for the Dispatcher position at IMC Companies LLC?
Work schedule hours: 7:00 AM – 4:00 PM, Monday–Friday
Position Overview: This role will be responsible for coordinating drivers, managing daily freight movement, communicating with customers, and working closely with operations to ensure timely and efficient service. Communicate and coordinate between all IMC locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver. Strong communication skills, the ability to multitask, and comfort working in a fast-paced environment are important for success in this position.
Essential Functions:
- Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city
- Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner
- Communicate and distribute appointment dates/time to IMC drivers; owner operators and/or fleet
- Send drivers their dispatches and any necessary messages through their tablet
- Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure
- Apply any additional charges including and notify customer service of changes
- Track/Maintain GIS yard report, MDR, CNI, and Divisional Pool
- Actively participate in driver recruiting and retention
- Monitor XRS System to assist drivers to manage their time
- Request rail billing
- Review preliminary payroll
- Other duties as assigned
Skills/Knowledge Desired:
- Dispatching experience preferred, not required
- DOT Regulations; Import/Export container; Hazardous Material experience a plus, not required
- Data entry skills
- Good communication and organizational skills
- Computer literate
- Ability to multi-task