Program Manager

iMBranded is one of the nation’s leading providers of facility imaging programs. We are a full-service manufacturer of fixtures, furniture and graphic products specializing in the retail automotive segment with OEMs and the dealer network.

The Program Manager maintains overall responsibility for the quality, on time and cost optimizing delivery of all millwork and graphics elements related to individual OEM programs undertaken by the Company. This position will work with and in some cases guide Project Managers, Field Project Managers, Estimators and other operators to ensure program deliverables are achieved to Company and, most importantly, customer specifications and expectations (timing, cost, quality, etc.). This role is also tasked with defining, implementing, and managing program work flows, schedules, quality checks, and various other elements. The Program Manager will also serve as the primary point of contact with program customers, ensuring the highest levels of client satisfaction are realized.  In addition to their interactions with customers, this position is also expected to communicate effectively and regularly with internal stakeholders regarding the status of projects from a cost, production, and delivery standpoint. In sum, the Program Manager is wholly responsible for ensuring specific program business is delivered as promised, efficiently, while ensuring the highest profit margins for the Company.

ESSENTIAL FUNCTIONS (include but are not limited to)

• Manages/directs OEM programs & related products by defining & communicating objectives and strategies consistent with customer and contractual requirements
• Monitors project costs regularly and works with various functional areas in the Company to ensure budgetary targets are met or beaten; maintains ownership for the gross profitability of such programs at both a job and aggregated level
• Plans, organizes, executes & monitors all aspects of OEM programs to achieve internal & external customer commitments for delivery, performance, & satisfaction
• Acts as the primary OEM and/or Construction Management firm customer contact on program status, performance and delivery while anticipating customer needs; develops control systems and reports that accurately measure progress, identify problems, and promote efficiencies
• Establishes and manages all communications to OEM and or Construction Management client at key points of process and creates solutions to address their questions/concerns/needs
• Defines and manages internal systems for program implementation & maintenance
• Establishes performance goals and monitors adherence to program schedule
• Supports the Sales and Market activities of programs, as time allows
• Prepares and presents revenue and gross profit margin projections for all responsible programs and standard products

REQUIRED SKILLS/COMPETENCIES (include but are not limited to)

• Proficiency with computers and the MS Office Suite including Excel
• Excellent communication skills, both written and oral
• Some knowledge of millwork and graphic production techniques
• World class customer service skills
• Detailed, with strong time management and organizational skills
• Critical thinking/problem solving skills
• Capability to engage and guide others in defining workflows for multiple functional areas and ensuring deliverables from an array of internal operators/departments

PHYSICAL REQUIREMENTS (include but are not limited to)

• The ability to stay seated for extended periods working at a computer
• Will occasionally walk around to coordinate work or engage coworkers

MINIMUM QUALIFICATIONS

• Bachelors Degree in related field or equivalent relevant experience
• 4 years of demonstrated success managing large scale graphic or millwork programs from a cost, quality and customer relations perspective
• Demonstrated successful experience working both autonomously and with others in a fast-paced environment, requiring strong attention to detail

PREFERRED QUALIFICATIONS

• Program management experience with delivery to automotive OEMs
• Bachelor’s Degree in business and/or Project Management certification

WORK ENVIRONMENT

• Some minor exposure to saw dust created in product fabrication