Refrigeration Technician

Responsibilities

Technical Service and Troubleshooting

• Provide technical support for the troubleshooting, diagnosis, and repair of Imbera refrigeration products.
• Assist Service Provider technicians with technical guidance, troubleshooting procedures, product information, and recommended corrective actions.
• Analyze reported equipment failures and service issues to support the identification of potential root causes and appropriate solutions.
• Participate in field investigations, equipment evaluations, testing, and corrective actions as required.
• Support product recalls, field repairs, retrofits, and other technical initiatives as assigned.

Service Documentation and Issue Management

• Collect and document technical information related to equipment failures, service calls, diagnostic findings, and corrective actions.
• Maintain accurate service records, reports, and equipment information in the designated systems.
• Identify recurring equipment or service issues and escalate relevant findings to the Technical Service Supervisor and appropriate internal departments.
• Follow up on assigned service issues to support timely resolution and effective communication of status and next steps.

Customer, Service Provider, and Internal Support

• Provide technical assistance and product information to customers, Service Providers, and Sales Representatives as required.
• Support the delivery of technical training for customers and Service Provider technicians on the proper installation, operation, troubleshooting, and servicing of Imbera products.
• Communicate customer feedback, technical concerns, and service trends to support product and service improvements.
• Collaborate with Technical Service, Engineering, Quality, Sales, and other internal teams on service-related activities and product improvement initiatives.

Experience and Skills

Refrigeration Technical Experience

• Minimum 3 years of experience in commercial refrigeration or a related technical field (Required).
• Knowledge of commercial refrigeration systems, components, and basic diagnostic procedures.
• Ability to troubleshoot refrigeration equipment and identify potential causes of equipment failures.
• Ability to read and interpret technical information, service documentation, and equipment specifications.
• Ability to apply technical knowledge to provide practical solutions and recommendations to field personnel.

Computer and Microsoft Office Skills

• Basic to intermediate proficiency in computer skills and Microsoft Office applications, particularly Excel, Word, and Outlook.
• Ability to use ERP systems and service management platforms to retrieve, download, update, and track information related to equipment, service orders, and service tickets.
• Ability to prepare and maintain reports, records, and administrative tracking tools, as well as accurately enter and update information in designated systems.
• Ability and willingness to learn and use new platforms, systems, and digital tools required for the operation of the department.

Customer Service and Communication Skills

• Strong customer service and interpersonal skills, with the ability to establish and maintain professional relationships with customers, Service Providers, Sales Representatives, and internal teams.
• Ability to communicate clearly and professionally with individuals both within and outside the organization, adapting communication to different audiences and situations.
• Effective communication skills through in-person interactions, telephone, and email, including the ability to clearly explain technical information and service-related matters.
• Ability to respond to customer and service-related inquiries in a timely, professional, and solution-oriented manner.
• Strong follow-up skills and ability to maintain clear and accurate communication throughout the resolution of service issues.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Customer service: 2 years (Required)
• Refrigeration: 3 years (Required)
• Microsoft Office: 3 years (Required)

Language:

• Spanish (Required)
• English (Required)

Work Location: In person

Salary : $47,097 - $64,247