What are the responsibilities and job description for the Field Service Technician position at Imaging Services Inc?
Company Description Imaging Services Inc. provides comprehensive support across the full lifecycle of imaging and related equipment, from evaluation and consultation through installation and ongoing maintenance. The company offers services such as equipment selection and sales, site planning, setup and configuration, and quality control to ensure reliable performance. Technicians handle on-demand repairs, equipment moves, and delivery to minimize downtime for customers. Remote support supplements on-site services to provide fast responses and continuity of operations. Applicants can expect to work in a service-focused environment that values technical expertise and customer satisfaction.
Role Description This is a full-time, on-site Field Service Technician role based in Springfield, PA. The Field Service Technician will install, configure, and test imaging and related equipment at customer locations, ensuring systems are operating safely and efficiently. Daily responsibilities include performing preventive maintenance, troubleshooting equipment issues, and completing on-demand repairs to minimize downtime. The role includes supporting equipment moves and deliveries, coordinating with customers on site planning, and documenting all service activities accurately. The technician will also provide basic user training, communicate clearly with customers about service needs and timelines, and collaborate with internal teams to resolve complex technical issues.
Qualifications
- Strong technical aptitude for electromechanical and/or imaging equipment, including installation, configuration, and preventive maintenance.
- Proficiency in troubleshooting, diagnostics, and on-demand repairs, with the ability to read and interpret technical documentation and schematics.
- Experience with quality control procedures, safety standards, and best practices for equipment handling, moves, and delivery.
- Effective communication and customer service skills, with the ability to explain technical issues in clear, non-technical language.
- Solid organizational and time management abilities, including accurate documentation of service activities and efficient route or schedule planning.
- Ability to work independently in the field, adapt to changing priorities, and collaborate with cross-functional teams when needed.
- Valid driver’s license and willingness to travel locally to customer sites as required.
- High school diploma or equivalent required; technical certificate or associate degree in electronics, biomedical equipment, or a related field is preferred.
- Prior field service or equipment maintenance experience in healthcare, imaging, or related industries is a plus.