What are the responsibilities and job description for the Guest Services Representative/Receptionist (Palmer)(Weekends Required) position at Imaging Associates AK?
Imaging Associates is seeking a full time Guest Services Representative, including weekends, to join our busy, fast-paced front desk with reception and scheduling duties. At Imaging Associates, we are proud to offer expert imaging technology combined with exceptional customer service to the community. The health and well-being of our patients is our number one priority. If you are focused on excellence, with a positive engaging personality and a passion for customer service, we would love to talk with you!
This is a full-time, 40 hours per week position that will include working weekends. This position offers an opportunity to work 8-hour or 10-hour shifts to provide a balance of work and personal life. This position will perform patient scheduling and registration tasks including collecting co-pays and deductibles at time of service, and handling incoming calls for the practice.
Willing to train the right person!
Qualifications:
- 1 years experience in a specialty medical practice preferred.
- Knowledge of medical terminology preferred.
- Experience with medical pre-authorizations preferred.
- Experience with multi-line telephone system, personal computers, and other common office equipment required.
- Working weekends and regular attendance is an absolute requirement of this position. Must be able to read, write and speak English.
Job duties include:
- Patient Scheduling : Accurately schedules all diagnostic procedures performed at the group practice. Explains pre-exam requirements and procedures.
- Patient Registration : Accurately registers patients calling to schedule diagnostic procedures at the practice. Must be able to perform essential functions of registration.
- Communications: Answers all incoming calls with a smile. Answers questions, refers calls to proper person or take messages.
- Customer Service/Reception: Greets patients with a smile and treats each with respect and compassion. Demonstrates excellent customer service skills in all interactions with physicians, patients and practice personnel. Must be able to perform reception functions.
This is a full time, non-exempt position and is benefit eligible. Generous benefits include: medical, HSA, dental, life and vision insurances, PTO, paid holidays and 401k with Company Match.
Please provide a cover letter and resume for consideration.
Want to see what a Guest Services Representative has to say about working here? Watch this short video: Guest Services Representative - Day in the Life
