Director, Regional Branch Experience

Nature & Scope:

Positional Overview

This leadership opportunity is more than a job—it’s a chance to shape how communities experience financial services. As Director, Regional Branch Experience, you’ll lead with hospitality, empower branch teams to excel and ensure every member interaction reflects care, attentiveness and respect. You’ll be at the forefront of driving business results through operational excellence, local relationship-building and people-first leadership! This role blends strategy with community impact, giving you the platform to inspire teams, foster growth and create meaningful connections that strengthen our client's presence in the region.

Role & Responsibility:

Tasks That Will Lead To Your Success

• Nurture a people-first hospitality environment where every member interaction reflects care, attentiveness, and respect while ensuring consistently exceptional experiences.
• Ensure branches operate with consistency, accuracy, and efficiency through strong process management, audit readiness, and service standards.
• Inspire, coach, and empower your team through regular in-person engagement, clear goal setting, and ongoing development and succession planning.
• Drive member and product growth by aligning local execution with organizational strategy across lending, digital adoption, and deposit engagement.
• Serve as a visible and trusted partner in the community by building local relationships that foster member acquisition, partnerships, and brand loyalty.
• Create a high-performance culture by setting clear expectations, recognizing contributions, and addressing gaps with clarity and support.
• Partner cross-functionally to drive shared outcomes, enhance member value, and reduce operational friction.
• Equip branch leaders with the tools, training, and autonomy needed to meet the needs of their teams and members effectively.

Skills & Experience

Qualifications That Will Help You Thrive

• Associates degree from an accredited institution or equivalent combination of experience and education.
• 5–7 years of progressive leadership experience, including direct branch management
• 3-5 years of sales and service experience; financial services industry experience preferred
• Track record of leading high-performing teams in a service-driven environment
• Strong business acumen with comfort in performance metrics, technology, and operational oversight
• Proven ability to lead teams through change and deliver strong performance outcomes
• Commitment to hospitality, community engagement, and employee experience
• Strategic mindset with the ability to connect vision to execution
• Ability to travel throughout the assigned region