What are the responsibilities and job description for the Front Office Manager position at Imagine Hospitality?
Job Overview
As a Front Office Manager, you will be the vibrant heartbeat of our hospitality operations, ensuring that each guest experiences exceptional service from the moment they arrive. You will lead a dynamic front desk team, manage guest relations, and oversee daily operations to create a welcoming atmosphere that reflects our commitment to excellence in hospitality. Your leadership will inspire your team to deliver outstanding customer service while maintaining smooth front office functions.
What you'll do
- Supervise and coordinate front desk operations, ensuring efficient check-in and check-out processes for all guests.
- Cultivate strong guest relations by addressing inquiries, resolving issues, and providing personalized service that exceeds expectations.
- Manager on Duty-Weekends Required
- Train and mentor front desk staff in customer service excellence, phone etiquette, and effective use of multi-line phone systems.
- Collaborate with other departments to enhance the overall guest experience and maintain high standards of hospitality.
- Monitor inventory levels of supplies and equipment, placing orders as necessary to ensure seamless operations.
- Implement and uphold hotel policies and procedures while fostering a positive work environment for all team members.
Basic qualifications
- Proven experience in hospitality management or hotel management roles.
- Strong customer service skills with a passion for enhancing guest experiences.
- Proficiency in managing front desk operations, including night audit processes.
- Background knowledge of breakfast, laundry and maintenance operations.
- Hilton PEP Certification preferred or hospitality certification preferred.
- Experience with Kipsu and enrollment champion preferred.
Preferred qualifications
- Bilingual or multilingual capabilities to better serve diverse guests.
- Problem Solving and Guest relations proficiency highly desired.
- Familiarity with hotel management software and multi-line phone systems.
Why you'll love it here
We are dedicated to creating an environment where our employees can thrive both personally and professionally. Our commitment to your well-being is reflected in the generous benefits we offer, designed to support you at every stage of your career.
Our benefits include:
- Competitive pay structure that recognizes your hard work.
- Employee discounts that enhance your experience with us.
- Resources for financial savings and retirement planning.
- Comprehensive support for your physical and mental well-being.
About us
Join our team where we prioritize creating memorable experiences for our guests through exceptional service and hospitality. We believe in empowering our employees by fostering a culture of support, growth, and recognition as we work together to achieve excellence in every aspect of our operations.
Job Type: Full-time
Pay: $ $18.50 per hour
Expected hours: 32 – 40 per week
Work Location: In person
Salary : $42,000 - $72,000