Assistant General Manager- Discovering King Tut's Tomb

About Imagine

We are a group of passionate creative professionals who design, produce, and operate engaging exhibitions and attractions around the world.

Our mission is to entertain, educate, and enlighten audiences with captivating immersive experiences. We firmly believe in the power of storytelling, hands-on interactivity, and experiential design to create transformative journeys.

Assistant Manager: Exhibit and Retail Operations

Position Scope: The Assistant Manager (AM) is responsible for aiding all cast members and ensuring smooth operations and great guest services at the entire venue. The AM possesses General Manager (GM) authority in the GM’s absence and will manage the venue accordingly.   

Responsibilities:

• Administration of day-to-day operations, including planning, development, and directing all aspects of the experience.
• Managing sales and inventory through a POS system, ensuring cast members properly process transactions, account for sales, upsell ancillary products, and handle cash operations in accordance with company policies.
• Oversees product and displays support in a sales environment.
• Executing efficient queuing and traffic control within the exhibition for safety and guest experience.
• Assists in staff development to include hiring, training, and staff execution of guest service and sales.
• Operational oversight to maintain a high standard of cleanliness and organization, ensuring exhibitions exceed guest expectations.
• Address and resolve guest service concerns effectively and efficiently.
• Execution of administrative tasks including daily sales reporting, managing operational costs, and payroll.
• Retail inventory and stocking of merchandise in a clean and organized fashion.
• Measurement and daily reporting of all upsells and various package offerings to increase revenue and guest experience.
• Supervise technical and scenic needs of the exhibition while communicating and documenting any challenges.
• Manage all cash onsite, recording any deposits and transactions daily.
• Communicate all challenges, issues, and information regarding the venue, exhibition, guest service, retail, and brand with keyholders.
• Responsible for the safety of our guests, cast members, venues, and assets.
• Drive the venue team to ensure the attraction exceeds guest expectations.
• Ensure the business is operating at maximum efficiency levels with the required staffing needs met.
• Provide professional responses to online and in-person guest inquiries.
• Other duties within the scope of this position, as assigned by management.

Prerequisite Knowledge, Skills, and Abilities:

• Proven experience in successfully managing all aspects of an entertainment venue.
• Ability to lead a team toward the common goals of incomparable guest service, maximizing revenues, and minimizing expenses.
• Must be able to work flexible hours, with regular weekend work as standard.
• Oversee the daily operations of a retail store, ensuring smooth and efficient workflow while providing excellent customer service
• Manage inventory, restock merchandise in a timely manner, and operate POS systems effectively.

Physical and Mental Requirements:

• Ability to function in high-pressure situations.
• Manual dexterity to operate a computer.
• Correctable vision and hearing.
• Excellent interpersonal skills.
• Clear, easy-to-understand oral communication ability.
• Capability to read, write, and understand English.
• Skilled in the use of computer and office equipment.
• Ability to lift 25 pounds occasionally for the purpose of moving equipment on and off shelves.
• Ability to stand and walk for prolonged periods.
• Ability to sit for long periods.
• Ability to climb a 10-foot ladder
• Ability to change light bulbs and adjust projectors with proper safety protocols.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related duties as assigned by immediate supervisor and other management as required. The Company reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.