What are the responsibilities and job description for the Information Technology System Administrator position at imageOne?
IT Systems & Operations Administrator
Location: Oak Park, MI
Imagine working in a place where your manager truly believes in your personal and professional development.
It’s not imaginary. It’s imageOne.
It’s for real. We have an award-winning company culture like none you’ve ever experienced. We offer fantastic opportunities for professional development, financial stability and personal fulfillment.
We invest in your success. Each year you will complete a Vision and Goals Worksheet outlining your personal, professional and health goals. Our Leadership Team is required and excited to help you reach your ambitions.
We strive for life balance, not work-life balance. We genuinely want you to be happy.
We love to surprise you. Every single one of our team members gets a “We Care Friday” – an unexpected phone call on Thursday to tell you, “Don’t come in tomorrow. We’ve got you covered!”
No secrets here! We practice open book management, so you will always understand our financials. You’ll learn how to read an income statement and balance sheet like a pro and you’ll be financially rewarded through our profit bonus program.
We hire awesome people who strive to deliver extraordinary service. We’re looking for an experienced Sales Development Representative to join our growing team. We’d love to talk to you!
Who We Are
ImageOne provides Managed Print Services and Document Lifecycle Solutions to companies throughout the United States - helping them decrease and control costs, improve productivity and simplify their printing and document workflow environments. Every day we bring energy, passion, and an unending drive to deliver an extraordinary customer experience. How awesome is that?
What will your Responsibilities be?
- Maintain regular and routine attendance, either onsite or remotely as scheduled.
- Fulfill all duties outlined in the IT Systems & Operations Administrator Accountability Sheet.
- Provide first-level IT support for hardware, software, networking, mobile devices, and AV/IT systems at the Oak Park office.
- Manage IT onboarding and offboarding processes, including equipment requests, asset tracking, and lifecycle management.
- Administer core business systems including Microsoft 365, ERP, CRM (SalesChain), Laserfiche, workflow tools, and security platforms.
- Monitor backups, system performance, and security alerts, escalating issues to senior IT or the Managed Service Provider (MSP) as needed.
- Collaborate with the Managed Service Provider on infrastructure maintenance, incident response, and system upgrades.
- Coordinate vendor support for third-party applications (e.g., HubSpot, ECI, SalesChain, etc.).
- Lead and contribute to continuous improvement initiatives, such as automation, process optimization, and system enhancements.
- Provide emergency after-hours support when required.
- Deliver an eXtraordinary IT experience for internal and external stakeholders through responsiveness, professionalism, and proactive service.
- Prepare and deliver ad hoc and routine IT reports for leadership and operational review.
What do you need to have?
- 3–5 years of IT support, systems administration, or related technical role
- Experience with IT service management, infrastructure monitoring, and ticketing systems
- Preferred: CompTIA A , Network , Security
- Microsoft or Cisco Certification
- SQL Certification
- Hands on Knowledge of Microsoft 365, Active Directory, CRM/ERP Systems (EA, Sales Chain, or others), and collaboration platforms; IT Ticket Systems
- Management/Knowledge of Huntress MDR Software, VMware
- Power PDF and general management/oversight of 3rd party software
- Hands on knowledge of rack mounts, tower server, ups, access points, and cabling infrastructure
- Excellent communication skills, both written and verbal
Perks of this position
- Amazing workplace culture
- Medical, Prescription Drug, Dental and Vision Benefits
- Health Savings Account benefits
- Flexible Spending Account benefits
- Company paid Life Insurance
- Matching 401K savings instrument
- Paid Time Off Program
- Additional Days Off - Community Service Day, Your Birthday and We Care Friday...one surprise Friday off