Service Technician

Essential Functions/Job Duties: 

• Follow all policies/procedures in the service department. 

• Perform service calls and installations assigned by Service Manager; assist in sales and customer facing meetings as needed; report all customer complaints to Management for follow-up. 

• Inspect and test equipment to locate and repair problems; assist other Service Technicians in troubleshooting network related issues. 

• Ensure schedule is maintained and delays are properly communicated; pre-call customers with an estimated time of arrival; keep Service Manager updated with projects and issues. 

• Recommend changes in installation specifications to simplify assembly and maintenance. 

• Adjust, calibrate, align and modify equipment; record effects on unit performance. 

• Demonstrate use of equipment to customers following installation or repair; check functioning of newly installed equipment to evaluate system performance under actual operating conditions; prepare reports detailing work done in connection with installation or repair. 

• Read technical manuals to learn correct settings for equipment and continue to develop knowledge and skills pertaining to network technical support. 

• Discuss layout and assembly procedures and problems to clarify design details and functional criteria of units; assemble complete prototype model. 

• Submit all Expense Reports, Charge Tickets or any other pertinent administrative data complete and on time. 

• Use company’s internal software systems to manage calls, order parts, etc. 

• Maintain Machine Reliability, Territory Response Time, Service Recall Rate, and Incomplete Rate at targeted levels or better than targeted levels. 

• Inspect vehicles before beginning routes to ensure safe operating conditions; operate equipment safely and effectively to minimize risk of injury, property damage or loss of life. 

• Maintain vehicle, tools and inventory in a neat, clean and organized fashion. 

• Wear company-issued uniforms and maintain a neat, groomed businesslike appearance. 

• Communicate with Dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems. 

• Communicate training needs that may increase effectiveness to Service Manager. 

• Regular, physical attendance on a predictable basis is essential to the performance of this job. 

• Other duties and projects as assigned by Supervisor and/or Management. 

Required Minimum Job Qualifications, Experience, Education and Training  

Education: High school diploma or equivalent required; may be required to take and pass a Core Basic Copier Technology Exam. 

Preferred Education and Experience 

Education: Associate’s degree or equivalent from a two (2) year college or technical school preferred. 

Additional Eligibility Qualifications 

Must be able to accomplish any and all duties with little to no assistance. Must maintain a valid driver’s license/proof of insurance.