Managed IT Helpdesk System Engineer

Essential Functions/Job Duties:

· Design and implement desktop rollouts including new images, updates, patches, and security fixes

· Demonstrate an advanced desktop support skillset that includes both hardware and software integration support

· Keep up to date on new equipment technologies to be able to make cost-effective recommendations to management

· Be familiar with managing a large organization of workstations and servers

· Work with the Desktop Engineering Team to ensure managed patching, automated imaging tools such as SCCM, Microsoft Intune, Microsoft Autopilot, JAMF, and specifically TANIUM

· Knowledge of PowerBI for reporting to upper management on the progress and version of patches and software in the installed user base

· Work with several peer engineering teams on best practices, processes, standards, and configuration management

· Evaluate vendor-supplied hardware, components, and software packages for fit and performance and make recommendations to IT management

· Maintain technical documentation for telecommunications, network, server, storage, and system software applications

· Diagnose, isolate, and debug hardware and software problems and perform problem (root cause) resolution

· Engineer and deliver solutions that are stable, secure, scalable, and cost-effective, as well as provide escalation support to the administrators and staff

Competency Statements:

· Strong analytical and problem-solving skills

· Ability to accomplish all administrative tasks assigned

· Ability to work well under pressure and be comfortable with ambiguity

· Ability to work in a fast-paced, complex and dynamic environment

· Ability to identify, prioritize, and solve complex network-related problems

· Ability to be compliant with technology updates and patches

· Excellent written and verbal communication skills

Required Minimum Job Qualifications, Experience, Education and Training

Education: Minimum of an Associate’s degree; Bachelors preferred in a computer-related degree

Computer Skills: Experience with MAC and Windows workstations; extensive experience with Microsoft Deployment tools such as SCCM, Active Directory, Intune, and GPOs. Experience with Microsoft Server environments as well as Azure

Experience:  Minimum of 2 years of helpdesk experience, preferably in an MSP

Preferred Education and Experience

Experience: Five (5) years’ experience working with 100 endpoints working on automated image deployments; Security Analyst experience; experience with Scripting in PowerBI; Advanced experience with Windows Server Operating Systems and the Azure environment; Experience with TANIUM preferred; experience with JAMF preferred; experience with Microsoft Autopilot preferred