Client Account Specialist

Overview

Job Overview

As an Account Executive in Portland, Oregon, you’ll be responsible for managing key relationships with a targeted portfolio of existing clients, ensuring their ongoing success and opportunities for growth.

Why Join ImageFIRST?

We’re not just offering a job—we’re offering a purpose. Join a company where your work supports the people who care for others. As the largest national provider of healthcare laundry and linen rental services, we’re growing fast and looking for talented sales professionals to help expand our impact.

ImageFIRST offers stability and long-term opportunities within the healthcare industry, one of the most resilient and consistently growing sectors.

Learn more about us at https://www.imagefirst.com/company/

Responsibilities

Responsibilities & Qualifications

• Successfully complete the 13-week onboarding success track.
• Manage and grow key relationships within a defined portfolio of existing clients.
• Meet or exceed quarterly new business growth targets.
• Ensure invoice accuracy and resolve discrepancies promptly.
• Strategically positioning clients for seamless contract renewals.
• Foster long-term client relationships through proactive support and engagement.
• Drive customer loyalty by delivering exceptional service and resolving issues efficiently.
• Collaborate with Customer Advocates, Service, and Production leadership to maintain high-quality service delivery.
• Participate in all required sales meetings and training sessions.
• Develop and maintain analytical reports as requested by management.
• Design and execute a Goodwill Plan to strengthen relationships within key accounts.
• Lead quarterly business reviews with key stakeholders.
• Conduct monthly field rides with the Territory Business Manager.
• Participate in weekly phone outreach sessions in partnership with Territory Business Managers.
  
  
  

Qualifications And Experience

• Demonstrated success with 1 years in sales-focused positions.
• Proven experience in account management and customer service
• Proficiency in Microsoft Office Suite (Word, Excel required)
• Strong decision-making and problem-solving skills
• Excellent written and verbal communication skills
• Effective interpersonal skills with the ability to build strong client relationships
• Demonstrated ability to work under pressure and meet tight deadlines
• Strong sense of responsibility with attention to detail in all aspects of work
• Self-motivated with a willingness to learn and grow within the company
• Ability to think creatively and contribute innovative ideas
• Team player who can build rapport and collaborate with colleagues and clients alike
  
  
  

Company Values & Benefits

In addition to a competitive base salary, we offer:

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off & holidays.
• Pet, legal, and hospital indemnity insurance options.
• A collaborative, value-driven culture with real opportunities for career growth.
  
  
  

ImageFIRST is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, nation origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion and the diversity of our associates.