What are the responsibilities and job description for the Account Manager position at Image360?
Signage Account Manager
The Signage Account Manager plays a key role in ensuring the success of each project by collaborating with team members to manage the production and installation of signage, displays, and other enhancements within client environments.
This position involves interfacing with a wide range of business and corporate clients, providing exceptional service, and employing a consultative sales approach to identify needs, propose solutions, and oversee projects from inception to completion.
Regular visits to client locations for evaluations and measurements are required, along with the development of signage concepts, budgets, proposals, and presentations.
Key Responsibilities
- Assess client needs and develop customized signage solutions.
- Perform onsite evaluations, measurements, and documentation.
- Ensure quality assurance and client satisfaction for all outgoing projects.
- Act as a liaison between the operations team and clients to ensure timely and high-quality service.
- Manage estimates, invoices, and purchase orders systematically and follow up with clients to nurture relationships and drive repeat business.
- Maintain organized and up-to-date client contact information.
Qualifications and Skills
- Previous experience in the sign or graphics industry is required.
- Minimum of 4 years of business-to-business account management or customer service experience.
- Proven ability to build and maintain professional relationships with a diverse client base.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Professional, outgoing, and personable with excellent communication skills (written and verbal).
- Detail-oriented, dependable, and self-motivated.
- Strong problem-solving skills and ability to adapt quickly.
- Effective multi-tasking and organizational abilities.
Work Environment
- Professional and highly collaborative office environment.
- Primarily onsite with regular interaction and collaboration across teams.
- Standard business hours although some overtime may be required to meet deadlines or manage unexpected issues.
Travel Required
- Role involves regular visits to customer sites - primarily local/Southeast Michigan.
Why Work at Image360 – Plymouth?
- Performance-based bonus program.
- Supportive and collaborative team environment.
- Comprehensive benefits package, including employer-sponsored health insurance, 401K with employer match, and paid vacation.
- Opportunity to grow your career in a high-demand creative industry.
Join our energetic and growing company as we continue to deliver innovative signage solutions to businesses across various industries.