Shipping Coordinator

Essential Job Duties:

• Prepare customer invoices based on their specific shipping requirements.
• Coordinate with courier companies to identify the most efficient shipping routes.
• Oversee both inbound and outbound shipments to ensure timely transportation.
• Communicate with shippers to provide accurate rate information.
• Manage high volumes of packages while maintaining organization.
• Assist with routing tasks to ensure efficient delivery schedules.
• Track packages in transit to ensure they reach their destination on time.
• Take responsibility for export logistics, ensuring compliance with documentation, and monitoring shipping service performance.
• Maintain detailed and accurate records of shipment information.
• Operate forklifts as required, with in-house certification.
• Resolve customer and shipper inquiries or complaints in a professional and timely manner.
• Perform other duties as assigned.

Training / Qualifications:

• High School Diploma or GED.
• Experience operating various hand tools.
• Experience using various types of machinery or equipment required for shipping purposes.

Skills & Abilities:

• Proficient in reading a tape measure.
• Ability to organize, prioritize, and manage multiple tasks while meeting deadlines; works well independently.
• Strong interpersonal skills, with the ability to interact effectively with individuals at all levels.
• Demonstrates a positive attitude, strong work ethic, and high integrity.
• Excellent oral and written communication skills for liaising with customers, vendors, and team members.
• Basic understanding of shipping control procedures and logistics processes.
• Proficient in keyboarding and computer applications.
• Highly organized, self-motivated, and able to work with minimal supervision.
• Ability to build professional relationships with external vendors, customers, and internal teams.
• Proficient in basic math and capable of performing calculations related to shipping and logistics.
• Strong problem-solving skills for identifying and resolving shipping or product-related issues.
• Adhere to all Image National Inc policies related to Quality, Security, Safety, Business Continuity, and Environmental Systems.
• Maintain consistent and punctual attendance.

Working Conditions:

• May involve repetitive motions.
• Ability to lift up to 50 pounds regularly and 100 pounds occasionally, with assistance.
• Frequent bending, stooping, squatting, pushing, and pulling of materials.
• Must be able to work in varying temperature conditions, including heat, humidity, and cold, due to the open-shop environment.
• Ability to stand, walk or sit for extended periods.
• Exposure to high noise levels, with hearing protection required for specific tasks.