What are the responsibilities and job description for the server job position at Image Hotel Management?
Why You'll Love This Job
The server is responsible to provide each guest an enjoyable experience in our restaurant and/or lounge by offering the best possible service. The individual must confirm all orders are accurate, as per hotel & brand standards, and served promptly and efficiently. This position requires good customer service skills, the ability to multi-task, and effectively communicate with guests regarding breakfast and knowledge of basic hotel information.
Responsibilities
- Maintain good personal appearance at all times; wear proper uniform and name tag as prescribed by hotel.
- Verify the accuracy on all checks for prices, taxes, and tips.
- Greet all arriving guest in a pleasant manner, making them feel welcome.
- Ensure that all newly seated guests receive immediate attention and that their orders are taken promptly and courteously. Be sure that your guests are not being neglected at any time.
- Ensure the quality and appearance of the food and beverages you serve meets hotel & brand standards.
- Ensure the tables are cleaned properly and set up according to hotel standards.
- Maintain a clean dining area with the required supplies at all times during the hotel's dining hours.
- Keep your station clean and set up with the required supplied at all times.
- Assist to stock items as deliveries arrive. Ensure all food items are rotated with oldest in front, newest in back.
- Help to minimize waste and inform management of items to be ordered or items which are overstocked.
- Advise management of any unsatisfactory food or beverage items so it can be replaced. Advise to Front Desk when applicable.
- Work with the other F&B personnel to ensure that the necessary work and other job related duties are completed.
- Check the cleaning frequency chart and do the required cleaning each day.
- Communicate with management, front desk for service related matters, and maintenance for equipment related matters.
- Be sure that established service procedures are followed at all times.
- Assist other hotel personnel as necessary.
- Additional duties from hotel manager will be assigned as necessary