What are the responsibilities and job description for the Front Desk Agent position at Image Hotel Management?
Job Description
Our AVID | HOLIDAY INN & SUITES is seeking front desk agents to join our team. We are looking for team players with high energy, an upbeat personality, and outstanding customer service skills!
8 hour shifts
Day or Night availability.
0 - 3 shifts a week depending on business volume and hotel needs
Benefits
8 hour shifts
Day or Night availability.
0 - 3 shifts a week depending on business volume and hotel needs
Benefits
- Medical, Dental, and Vision Insurance for Full Time Staff
- Life Insurance for Full Time Staff
- 401(k) Retirement Plan
- Paid Time Off
- Employee discount
Responsibilities
- Exceptional guest service delivery with problem resolution ability
- Opera PMS experience is a plus
- Excellent communication and phone skills
- Process all guest check-ins, check-outs, room assignments, and room change/guest requests
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
- Account balancing & cash handling
- Ability to understand and uphold hotel and brand standards and expectations
- General office up keeping and ensuring public areas are cleaned and replenished as needed
- Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs
- Knowledge of Microsoft office and computer skills
- Capacity to stand or walk for an extended period of time.
- Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
- Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.
Skills & Qualifications
- Superior customer service skills including problem solving and ability to multi-task
- Strong attention to detail, good follow through, and communication skills
- Previous hotel or customer service experience preferred
- Previous customer service experience preferred
