What are the responsibilities and job description for the Junior Account Manager position at IMA?
Location: Shelby, NC
Company: Industrial Maintenance & Automation (IMA), a Crete United Company
Compensation: Base Salary Performance-Based Bonus Benefits - Upwards of $80k DOE
Employment Type: Full-time | In-office with occasional travel
Build Relationships. Deliver Tailored Solutions. Grow with IMA.
Industrial Maintenance & Automation (IMA), a Crete United company, is a trusted provider of custom-engineered building systems across the Southeast. Our teams are known for delivering tailored solutions and top-notch performance in building automation, electrical services, and sheet metal fabrication.
As we continue to grow our recurring customer base, we’re seeking a Junior Account Manager to help support and expand relationships with existing clients in North Carolina. This is an ideal role for someone who enjoys problem-solving, customer interaction, and wants to grow into a consultative sales or client leadership role in the industrial services sector.
What You’ll Do
- Support Existing Client Accounts
Serve as a trusted point of contact for key customers- coordinating service needs, assisting with project follow-up, and resolving issues quickly and professionally. - Internal Coordination
Work closely with estimators, service managers, and field teams to align project timelines, communicate customer requirements, and track deliverables. - Relationship Development
Strengthen partnerships with client stakeholders like facility managers, maintenance leads, and plant engineers by conducting regular check-ins and job walks. - Assist with Renewals and Service Upsells
Identify areas for expanding current services (e.g., automation upgrades, electrical projects, or new PM contracts), and support proposal preparation. - Documentation and CRM
Log customer activity, site visits, service schedules, and opportunities using IMA’s internal systems and CRM tools.
What We’re Looking For
- 1–3 years of experience in a client-facing, project coordination, or inside sales role (industrial, manufacturing, or facilities service experience a plus)
- Strong organizational and communication skills
- Interest in learning about building systems, automation, and industrial service delivery
- Ability to work on job sites and in customer-facing meetings
- Experience with Microsoft Office and CRM tools
- High school diploma or equivalent required; associate’s or bachelor’s degree a plus
Why Join IMA and Crete United?
- Work with an established, values-driven local team backed by a national MEP platform
- Hands-on experience with key industrial clients and systems
- Clear path for growth into senior account management or business development roles
- Competitive base salary, performance bonus, full benefits (health, 401k, PTO)
- Collaborative culture that values reliability, communication, and integrity
“Build The Future with IMA, a Crete United Company”
Industrial Maintenance and Automation, a Crete United Company, is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply.
Salary : $80