What are the responsibilities and job description for the Member Services Representative (Bilingual English & Spanish) position at IMA Medical Group?
Job Type
Full-time
Description
We are excited to announce an opening for a Member Services Representative. As a Member Services Representative, you will be assisting our clinics by answering phone calls from our patients in our customer service environment. You will be scheduling appointments or notating messages directly from our patients, working along a team of individuals.
Requirements
Duties & Responsibilities
IMA Medical Group is a visionary and dynamic company focused on high-quality primary care services, with doctors and professionals dedicated to the health and well-being of the elderly. With multiple locations throughout Central Florida, we reiterate our commitment to providing quality medical care and an exceptional experience on each visit. That is the peace of mind and convenience that our patients deserve.
What We Offer:
ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you are right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
IMA Medical Group is an Equal Opportunity Employer (EOE), and we comply with all federal, state, and local anti-discrimination laws, regulations, and ordinances.
IMA Medical Group participates in E-Verify, as required by the Florida Medicaid program.
IMA Medical Group maintains a drug-free workplace in accordance with applicable Federal and State laws.
Full-time
Description
We are excited to announce an opening for a Member Services Representative. As a Member Services Representative, you will be assisting our clinics by answering phone calls from our patients in our customer service environment. You will be scheduling appointments or notating messages directly from our patients, working along a team of individuals.
Requirements
Duties & Responsibilities
- Answer phone calls and written questions, concerns, and complaints regarding the clinics.
- Provide information on copays, medical bills, policies, processes, benefits, and services.
- Actively listen to patients and identify their needs.
- Recommend and promote services to current and potential patients.
- Investigate and resolve or escalate service and payment issues.
- Assess patient insurance coverage, applications, and requests.
- Document all inquiries and maintain accurate patient records.
- High school diploma or equivalent
- 1 year of experience in a call center (medical field preferred)
- Bilingual (English/Spanish)
- Must have strong customer service skills and enjoy working with people.
- Must be able to deliver exceptional member service experiences and resolve inquiries and complaints in a friendly and efficient manner.
- Electronic Medical Record (EMR) Experience ECW- eClinicalWorks (Preferred)
IMA Medical Group is a visionary and dynamic company focused on high-quality primary care services, with doctors and professionals dedicated to the health and well-being of the elderly. With multiple locations throughout Central Florida, we reiterate our commitment to providing quality medical care and an exceptional experience on each visit. That is the peace of mind and convenience that our patients deserve.
What We Offer:
- Health, Dental, and Vision Insurance
- 401(K) Retirement Plan with Matching
- Voluntary Short & Long-Term Disability
- Employer-Paid Life Insurance
- Paid Time Off, Floating Holidays, and Paid Major Holidays
- Employee Assistance Program (EAP)
ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you are right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
IMA Medical Group is an Equal Opportunity Employer (EOE), and we comply with all federal, state, and local anti-discrimination laws, regulations, and ordinances.
IMA Medical Group participates in E-Verify, as required by the Florida Medicaid program.
IMA Medical Group maintains a drug-free workplace in accordance with applicable Federal and State laws.