Operations Manager -- Local Moving Division

ILS Relocation, a veteran-owned relocation company, is seeking an experienced Operations Manager to oversee local moving operations. The organization operates in a high-volume, time-sensitive environment and requires candidates who demonstrate strong work ethic, high standards, and integrity.

Position Summary

The Operations Manager is responsible for dispatching and tracking approximately 15 vehicles and 35–50 personnel per day, while coordinating broader operational activities. This role requires regular communication with crew leaders to confirm that assignments are completed according to established procedures, within scheduled timeframes, and with adequate materials and equipment.

Essential Duties and Responsibilities

• Schedule and dispatch crews; ensure labor, materials, and equipment are delivered to job sites in a timely manner
• Maintain communication with crews regarding job status, operational issues, customer satisfaction, and payment processing
• Enforce company policies and standards, including attendance and uniform requirements
• Calculate move charges, process payments, and manage authorization documentation
• Perform daily inspections of returning vehicles for cleanliness, maintenance, and security
• Maintain and update records and documentation in company systems
• Provide oversight and guidance to crew personnel to support performance standards and professional development
• Maintain accurate records of job status, personnel assignments, and outstanding or completed charges

Minimum Qualifications

• Prior dispatching experience with demonstrated organizational and interpersonal skills
• Valid driver's license
• Proficiency in MS Office and/or CRM systems
• Strong verbal and written communication skills in English
• Ability to lift a minimum of 50 lbs. without assistance
• Reliable transportation to the company's Louisville facility
• Experience in household goods (HHG) or relocation industries required; military experience is considered an asset

Compensation and Benefits

This position includes competitive compensation and a comprehensive benefits package, consisting of medical and dental insurance, a 401(k) plan with employer matching, tuition reimbursement, and paid leave. Internal advancement opportunities are available based on performance.

Application

Interested candidates are encouraged to submit an application for consideration.

ILS Relocation is an Equal Opportunity Employer.

ILS Relocation is a veteran-owned, independent moving and storage company based in Louisville, KY, serving residential, commercial, and government clients with local, long-distance, and international relocation services. We are dedicated to delivering unmatched quality, reliability, and exceptional customer service on every move.