What are the responsibilities and job description for the ServiceNow Program Specialist position at Illumination Works LLC?
ServiceNow Program Specialist
Location: Hybrid to Robins Air Force Base (Warner Robins, GA), Tinker Air Force Base (Oklahoma City, OK), Hill Air Force Base (Ogden, UT), or Wright-Patterson Air Force Base (Dayton, OH).
We are seeking an experienced ServiceNow Program Specialist to support the development, administration, deployment, and adoption of applications within a client ecosystem using ServiceNow. This role combines creative thinking on use of ServiceNow, ServiceNow administration, user support, and stakeholder engagement to ensure users can effectively access and utilize newly deployed applications and capabilities.
Key Responsibilities
- Administer and support ServiceNow platform capabilities and workflows
- Develop new capabilities within ServiceNow and suggest best practices of use
- Manage user onboarding, account provisioning, role assignments, and access requests
- Coordinate system access and ensure users can effectively leverage available applications and services
- Support deployment and integration of applications as needed
- Collaborate with government stakeholders, developers, and system owners
- Identify opportunities to improve workflows, automation, and user experience
- Support governance activities and system integration initiatives
- Assist with reporting, metrics, dashboards, and status communications
- Provide end-user guidance, training support, and process documentation
Do you have what it takes? The ideal candidate possesses strong ServiceNow experience, a customer-focused mindset, passion for organization and process, the ability to bridge technical and operational requirements while supporting enterprise modernization efforts, and ServiceNow experience.
Required Qualifications
- Must hold active DoD Secret security clearance (this requires US Citizenship)
- CompTIA Security CE or equivalent DoD 8570/8140-compliant certification
- 5 years of experience supporting ServiceNow, IT service management, or enterprise platform operations
- Experience managing user accounts, permissions, roles, and access workflows
- Strong communication and stakeholder management skills
- Experience supporting project, program, or implementation activities
- Ability to work effectively with both technical and non-technical audiences
- Acceptable candidates must successfully pass a drug test and background screen
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA)
- Experience supporting Air Force, AFSC, or other DoD organizations
- Knowledge of Agile methodologies and modernization programs
- Familiarity with enterprise application deployments and integration efforts
- Experience with workflow automation and process improvement initiatives
About Illumination Works
At Illumination Works, we know data, and we should, we’ve been doing it since we started in 2006! We specialize in everything data from big data to data science, data engineering, software engineering, and cloud design. We are a trusted technology partner in user-centered digital transformation—delivering impactful business results to clients. We partner with customers to solve their unique technology and data challenges and stay on top of modern technologies and advancements leveraging our Innovation Lab. Check out our website to learn more at www.ilwllc.com.
Why choose us? We invest in our employees in all aspects of their life and we value family. We offer market competitive salary, a generous PTO package, and comprehensive medical, dental, vision and life insurance plans. We also offer 401K, short/long-term disability insurance, a fun and engaging culture, and training opportunities to keep you up to speed on the latest technologies.
Illumination Works is committed to hiring and retaining the best workforce. We hire the best talent for our customers’ needs. We make our hiring decisions without regard to race, color, religion, sexual orientation, gender identity or national origin, age, veteran status, disability, or any other protected class. Acceptable candidates must successfully pass a drug test and background screen.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.
Know Your Rights Poster
E-Verify Participation Poster (uscis.gov)
Accommodations
If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please contact the Human Resources Staff by sending an email to ILW_HR@ilwllc.com. This option is reserved only for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries.
Notification for current or previously cleared professionals:
Official U.S. Government information appearing in the public domain shall not automatically be considered UNCLASSIFIED or approved for public release. ILW recognizes that information contained in resumes of current or previously cleared professionals may be sensitive, containing potentially proprietary and/or protected information. Protected Information is considered classified, in the process of a classification determination, or unclassified, but protected by statute. Therefore, all resumes should be approved for public release by a U.S. Government Official with Original Classification Authority, prior to posting the resume to ILW’s applicant tracking system.
By submitting my resume, I understand that I am NOT authorized to upload content with Official U.S. Government information that is considered, sensitive, proprietary, or protected.