Manager of Training and Development

“Every person deserves compassion, dignity, and the safety of a place to call home.”

Homelessness is the largest social and public health crisis in California. Illumination Health Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IHH currently has 13 facilities with 22 micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Job Description

The Training and Development Manager main role facilitates enterprise scale training for the organization. The Training and Development Manager will utilize their comprehension of homeless services best practices, industry compliance related training needs, and client service needs alongside continuous communication with and surveys of program and compliance staff to understand organization training needs. To effect training, the Training and Development Manager will develop internal training materials, develop and maintain relationships with external training vendors, and assist program managers with developing training templates to facilitate staff onboarding and continuing education. The Manager of Training and Development will maintain an enterprise-wide methodology to track annual required and completed trainings for staff. The Manager of Training and Development will ensure staff are equipped with the knowledge and skills required to perform their job functions in a manner that is compliant with all relevant governmental and contractual obligations across the agency and furthers the organization mission to provide dignified and high-quality care to clients.

The salary range for this role is $80,000.00 - $100,000.00 per annum.

Responsibilities

Understanding Training Needs:

• Review contractual training requirements for all organization programs and ensure organization training regimens fulfill contractual obligations across Illumination Foundation.
• Maintain continuous communication with program and compliance staff to understand organization training needs across all programs and departments.
• Conduct regular, quarterly surveys and/or check-ins with program staff and/or clients to identify training gaps.
• Maintain up to date knowledge of industry best practices and changing compliance needs.
  
  

Develop In-House Training:

• Develop onboarding training templates that will assist with uniform training of new staff across the organization and ensure 30-, 60-, and 90-day onboarding plans have been completed and submitted to People and Culture for all new staff.
• Develop internal trainings on industry best practices and conduct “train the trainer” trainings with program managers.
• Develop safety-related trainings regimens that will help ensure staff safety as they work with clients at their job sites.
• Complete trainings and/or certifications that will allow the Training and Development Manager to competently train staff on industry best practices such as but not limited to de-escalation, trauma informed care, and harm reduction.
• Seek opportunities to leverage technology such as training platforms or video recordings to effectively disseminate training materials to organization staff.
• Develop an agency mentorship program to facilitate staff development and cross-department communication.
• Conduct regular surveys with staff and management to better understand staff training needs and adjust available curriculum and trainings to align with identified needs.
• Regularly assess staff understanding of their roles and adjust curriculum and trainings to meet identified gaps in staff understanding of their roles.
  
  

Facilitate External Training:

• Develop and maintain relationships with external training vendors.
• Develop a monthly calendar of external training opportunities and regularly disseminate information about training opportunities to organization staff.
• Develop and implement an annual organization budget for training.
  
  

Track Required and Completed Trainings:

• Develop and implement an enterprise electronic system to track required and completed staff trainings.
• Communicate unmet staff training requirements on a monthly basis to program management.
  
  

Minimum Qualifications/Preferred Experience

Required:

• Bachelor’s degree in a relevant field or equivalent work experience.
• 4 years relevant experience.
• Basic computer skills, including the ability to send and receive emails and summarize data in spreadsheets.
• Valid CA Driver’s License and eligibility for company vehicle insurance.
  
  

Preferred:

• Bilingual in English and Spanish preferred.
• Proficiency in Microsoft Suite (Outlook, Word, Excel, Teams, etc.).
  
  

Benefits

• Medical Insurance funded up to 91% by Illumination Health Home (Kaiser and Blue Shield), depending on the plan
• Dental and Vision Insurance
• Life, AD&D and LTD Insurance funded 100% by Illumination Health Home
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 15 days holiday PTO/year
• Paid vacation and sick days
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans
  
  

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