What are the responsibilities and job description for the Client Care Associate position at Illumination Health + Home?
“Every person deserves compassion, dignity, and the safety of a place to call home.”
Homelessness is the largest social and public health crisis in California. Illumination Health Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13 facilities with 22 micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.
Pay range is $20-21/hour. Monday - Friday 10am-6:30pm.
Role
The Client Care Associate is responsible for addressing clients’ immediate shelter needs,
providing support and resources to ensure their safety and comfort. This included assisting with
intake procedures, coordinating with shelter staff, and providing basic amenities as needed.
Additionally, the associate will maintain the cleanliness and orderliness of the multiple shelters,
ensuring a safe and welcoming environment for all clients. The role requires a proactive
approach to problem solving and commitment to supporting clients through their immediate
housing challenges.
Responsibilities
Client Care:
Demonstrate a commitment to Illumination Foundation’s mission and core values, while developing and maintaining respect and harmony with all employees and management.
Must demonstrate the ability to motivate staff, grasp new skills/procedures and foster a positive attitude toward changes while displaying respect towards clients and others.
Set and maintain healthy boundaries with clients.
Answer phone calls and emails in a professional and timely manner.
Must comply with Illumination Foundation dress code policy
Exercise good judgement and utilize best practices when working with clients.
Acts in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility.
Models’ openness, honesty and accountability to colleagues, volunteers, donors and all others involved with Illumination Health Home.
Must maintain confidentiality of work-related information and materials.
Must accept personal responsibility and accountability for performance of duties.
Possess a full understanding of the needs of the low-income/homeless population
Effectively using interpersonal and communications skills including tact and diplomacy.
Ability to work with a multidisciplinary team, clients, and general public
Ability to work independently, manage time effectively, prioritize and exercise good judgment with minimal supervision.
Maintain and execute confidential information according to HIPAA standards
Uphold Illumination Foundation’s Guiding Principles of Integrity, Humility, Sustainable, Compassion, Quest for Knowledge and Critical Thinking, Client-Centered Care, Innovation,
Advocacy, and Stewardship and Compliance.
Preferred Experience/Minimum Qualifications
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Homelessness is the largest social and public health crisis in California. Illumination Health Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13 facilities with 22 micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.
Pay range is $20-21/hour. Monday - Friday 10am-6:30pm.
Role
The Client Care Associate is responsible for addressing clients’ immediate shelter needs,
providing support and resources to ensure their safety and comfort. This included assisting with
intake procedures, coordinating with shelter staff, and providing basic amenities as needed.
Additionally, the associate will maintain the cleanliness and orderliness of the multiple shelters,
ensuring a safe and welcoming environment for all clients. The role requires a proactive
approach to problem solving and commitment to supporting clients through their immediate
housing challenges.
Responsibilities
Client Care:
- Assist with client intakes by cleaning and preparing rooms for new families entering the
- Check in with clients on-site and perform walk-throughs of family shelters to ensure client
- Address any after-hours client concerns and inform management as necessary
- Communicate after hour emergencies to management
- Conduct curfew checks throughout all shelter locations
- Monitor sites for any safety concerns
- Ensure daily chores are completed and shelter participants maintain a clean-living
- Work collaboratively with shelter staff to ensure room checks are kept up to shelter
- Assist with distributing donations throughout all shelter sites
- Perform general cleaning of all shelters, including sweeping, mopping, wiping, and
- Dispose of all trash accumulated within the facility
- Ensure shelters are stocked with necessary items
- Visit various sites
Demonstrate a commitment to Illumination Foundation’s mission and core values, while developing and maintaining respect and harmony with all employees and management.
Must demonstrate the ability to motivate staff, grasp new skills/procedures and foster a positive attitude toward changes while displaying respect towards clients and others.
Set and maintain healthy boundaries with clients.
Answer phone calls and emails in a professional and timely manner.
Must comply with Illumination Foundation dress code policy
Exercise good judgement and utilize best practices when working with clients.
Acts in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility.
Models’ openness, honesty and accountability to colleagues, volunteers, donors and all others involved with Illumination Health Home.
Must maintain confidentiality of work-related information and materials.
Must accept personal responsibility and accountability for performance of duties.
Possess a full understanding of the needs of the low-income/homeless population
Effectively using interpersonal and communications skills including tact and diplomacy.
Ability to work with a multidisciplinary team, clients, and general public
Ability to work independently, manage time effectively, prioritize and exercise good judgment with minimal supervision.
Maintain and execute confidential information according to HIPAA standards
Uphold Illumination Foundation’s Guiding Principles of Integrity, Humility, Sustainable, Compassion, Quest for Knowledge and Critical Thinking, Client-Centered Care, Innovation,
Advocacy, and Stewardship and Compliance.
Preferred Experience/Minimum Qualifications
- High School Diploma or equivalent
- Basic computer skills, including the ability to send and receive emails and summarize data in
- Valid CA Driver’s License and eligibility for company vehicle insurance
- Bilingual in English and Spanish
- 1 year relevant experience
- Medical Insurance funded by Illumination Health Home (Kaiser and Blue Shield), depending on the plan
- Dental and Vision Insurance
- Life, AD&D and LTD Insurance funded 100% by Health Home
- Employee Assistance Program
- Professional Development Reimbursement
- 401K with Company Matching
- 10 days vacation PTO/year
- 6 days sick PTO/year
- 10 days holiday PTO/year
- Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans
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Salary : $20 - $21