What are the responsibilities and job description for the Student Financial Aid Administrator - Office of Student Financial Aid position at illinois?
Duties & Responsibilities -
Customer Service/Outreach Training
- Provide advice and counsel to clients of the Office of Student Financial Aid, either in-person, by telephone or through written correspondence (including e-mail).
- Be knowledgeable of all student financial aid programs and services.
- Serve as liaison with University offices and other related financial aid agencies.
- Utilize available resources and provide presentations to large groups as well as work one-on-one with students and their families.
- Represent OSFA on institutional, state and federal committees and at professional conferences and workshops.
- Develop a thorough knowledge of legislation governing financial aid programs and federal needs analysis methodology.
- Exercise professional judgment when financial aid program guidelines do not seem to adequately address a specific situation.
Program Administration
- Coordinate the staff efforts required to carry out program responsibilities and educate/train other office staff regarding the programs for which they are responsible.
- Responsible for the administration of programs and execution of procedures specified on the Office of Student Financial Aid Program Responsibilities list.
- Responsible for student awarding, disbursement and reconciliation of federal, state and institutional financial aid; accounting and funds management, maintenance of student record, application in-take and processing, verification of student records, and scholarship administration.