Senior/Lead Infrastructure Specialist - SATech

Duties & Responsibilities

• Hardware, Software, and Systems Support
  • Serve as senior technology consultant and innovator for Student Affairs staff and other associated departments.
  • Research and evaluate new technology products and upgrades.
  • Installation and configuration of workstations, servers, and mobile devices.
  • Maintain patching, security, and other endpoint management of workstations and servers.
  • Maintain critical administrative infrastructure, including file, print, web, database servers, and specialized vendor applications.
  • Serve as a resource for major software version upgrades and replacing outdated technologies with new and current technologies.
  • Design and implement tactical and strategic migration plans for major hardware, software, and vendor version upgrades and replacing outdated technologies with new and current technologies.
  Design and implement disaster recovery plans including keeping up to date on start-up procedures, recovery point and recovery time objectives and system prioritization.
• End-User Support • Analyze functional and performance issues of services, collaborates with peers and senior staff on possible solutions and implements corrective actions in a timely manner. • Takes responsibility for assigned environments and services, independently resolving or escalating issues as needed, with proactive process and/or service improvements in collaboration with other Student Affairs Technology staff. • Provides assistance to help desk operations by providing application and desktop support to end-users. • Act as a technical and institutional resource for peers, providing training and advice as needed. • Work within defined policies and procedures to solve user or system problems, including original and/or innovative solutions. • Identifies problems to be solved, proposes solutions, obtains approval, and/or escalates appropriately.
• Security
  • Implement system and security best practices.
  • Coordinate with the software development team to ensure application software conforms to the University standard for network and system security.
• Application Administration • Assist as needed in application development in the area of deployments, migrations, upgrades and configurations. • Participate and support software development projects, from conception through testing, implementation, and documentation. • Leads the coordination of support and upgrades with vendors.
• Other Duties
  • Assume appropriate related additional duties to further the mission of the unit.
  • Completes and/or coordinates assigned individual or team projects with durations of 6 months or greater considering both tactical and strategic goals.
  • Complete most work with limited supervision, appropriately judging when to seek assistance or guidance from subject experts or management.