What are the responsibilities and job description for the Regional Manager (Public Service Administrator, opt 1) position at illinois?
Job Requisition ID: CS52671
BPIS: 13095
Closing Date: 01/13/2026
Agency: Department of Healthcare and Family Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: General Administration/Business Marketing/Labor/Personnel
Bilingual Option: None
Salary: Anticipated starting salary $9,000/monthly; Full salary range $9,000 - $11,500/monthly
Job Type: Salaried
Category: Full Time
County: Williamson
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Gubernatorial (Management Bill) Exclusion from RC063 Collective Bargaining Coverage
A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position overview:
The Department of Healthcare and Family Services, Division of Child Support Services is seeking a qualified and motivated individual to lead our Marion Regional Office. This position will plan, direct, and evaluate the operations of the Regional Office while enforcing the agency’s policies and procedures pertaining to the enforcement of the Child Support Title IV-D Trust fund.
The ideal candidate will be professional, possess supervisory experience, and excellent communication skills. The possession of these skills will ensure the candidate is successful in the role as liaison between the Division of CSS/Downstate Operations, Circuit Clerks, the Attorney general’s staff, the State’s Attorneys, and legal representatives.
HFS values employees with different backgrounds, life experiences, and talents.
Employees receive a robust benefit package including:
- Monday-Friday work schedule
- Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
- Health, Life, Vision, and Dental Insurance
- Pension Plan
- Paid Parental Leave
- Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
- Employees earn (12) paid Sick Days annually.
- New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
- Employees earn (3) paid Personal Days annually.
- (13-14) paid holidays annually (based on start date)
If you are seeking a new opportunity, and this position appeals to you, please apply today!
At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.
HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.
Essential Functions
- Serves as Regional Manager in planning, directing, and evaluating the operations of the Marion Region for the Bureau of Child Support Services (CSS) - Downstate Operations
- Serves as full line supervisor
- Develops and coordinates working relationships with Division management staff, Circuit Clerk staff, and with the State’s Attorney’s contractors to coordinate the location of absent parents through Division location services
- Directs and monitors the on-site review of assigned contractors’ operations
- Manages and monitors the quality control program for the region
- Confers with Clerks of the Court, State’s Attorneys, the Attorney General, and other officials
- Represents the department with commitment authority in negotiations with municipal, county, public and private agencies and organizations
- Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to completion of (4) four years of college, preferably with courses in business or public administration
- Requires prior experience equivalent to (3) three years of progressively responsible administrative experience in a public or business organization
Preferred Qualifications
- Two (2) years professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff, approving time off and conducting performance evaluations
- Two (2) years of experience recommending policy and/or procedure revisions pertaining to new or revised laws governing welfare reform impacting the operations and collection of child support
- Two (2) years professional experience establishing and monitoring quality control protocols for a private or public organization
- Two (2) years of experience conducting professional team meetings
- Two (2) years of experience in public speaking to large and small audiences
- Two (2) years of professional accounting experience as it relates to accounts receivables
Conditions of employment
- This position requires the ability to pass a national background check prior to employment due to accessing confidential federal tax information
- Requires the ability to maintain and utilize state issued equipment such as a laptop
- Requires ability to travel in the performance of duties, with overnight stays as appropriate
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description
Work Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.
Headquarter Location: 3419 Professional Park Dr, Marion, Illinois, 62959
Work County: Williamson
Email: HFS.DCSSApps@illinois.gov
Posting Group: Leadership & Management
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Salary : $9,000 - $11,500