Public Safety Telecommunicator

Duties & Responsibilities:

• Receives and interprets incoming citizen complaints, inquiries, and reports of emergency and non-emergency situations; logs, coordinates, disseminates, and maintains records of messages; may initiate police reports of incidents; originates and disseminates information regarding safety and well-being of law enforcement officers, firefighters and citizens.
• Processes routine police documents and records.
• Operates equipment of a communications control center to receive and transmit police and fire business and emergency messages; may monitor and provide base-station service for multiple police, security, and fire radio channels. Depending on shift assignment, may include radio communication with security guards, student patrol; notification of F & S personnel (craft callbacks); steam distribution; and answering information calls to the University switchboard. Makes emergency notifications according to procedure, and/or at the direction of supervisory personnel.
• Operates terminal connected to federal, state, or local law enforcement information systems (i.e., LEADS, NCIC, NLETS) and departmental computer to enter or retrieve information for the purpose of gathering, verifying, or maintaining data; interprets responses of the data systems; recognizes malfunctions of the terminal and assists system personnel in the correction of problems.
• Crafting and sending emergency and non-emergency information to the campus via the Illini-Alert system. This includes having independent authority to send an Illini-Alert during an emergency situation, where a Police Supervisor is not available to authorize sending such a message, and in their judgment they believe an alert is warranted.
• Utilize and Operate security cameras throughout the campus district and disseminating pertinent safety and welfare concerns to police officers.
• Utilize Tyler Records Management System to review sworn reports or entries, searching and updating individual subject records, perform data entry as needed, scan/label documents to be uploaded to associated records, and maintain various logs as required.
• Operates and monitors security and fire alarm systems.
• Controls access to Public Safety Building by requiring proper identification and/or escort.
• Deactivates (after hours) lost/stolen Icards.
• Monitors and retrieves information from the card access system usage within Housing.
• Monitors local weather warning system and broadcasts severe weather notices as directed.
• Receives, secures and maintains records of lost and found property.
• Assists in the training of new telecommunications operators.
• Act as a campus security authority, as defined by the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, to include completing training and the timely reporting to the University of Illinois Police allegations of Clery Act crimes.
• Act as a responsible employee under Title IX of the Education Amendments of 1972 which includes the timely reporting of incidents of sexual harassment/misconduct to the University of Illinois' Title IX coordinator.
• Performs related duties as assigned.