Housing Representative - Residential Life

_{Duties & Responsibilities}

• _{Supervise multiple student staff responsible for desk coverage, including planning, organizing, assigning and reviewing their work and overseeing their selection, training, supervision, and evaluation. The student staff supervised by the Housing Representative have an essential role in risk management, maintaining hall safety and security via work with I-Cards, the Housing card access system and keys and via interactions with residents and duty staff during emergency situations. Supervisors engage and implement University Housing’s inclusion, culture and climate initiatives.}
• _{Work in close collaboration with the Housing Information Office (HIO) to coordinate contractual processes, including but not limited to room changes, contract cancellations, the vacancy option process, early arrival and late departure, and break housing.}
• _{Organize timelines and projects related to desk operations, including but not limited to the opening and closing of multiple halls several times a year, summer operations, residence hall tours, revisions to the desk clerk manual and other procedural documents, and, the ongoing recruitment, selection, and training of student staff.}
• _{Coordinate inventory and maintenance responsibilities via management of area key inventories, management of desk resources (residential keys items for check-out, lost and found, safe contents) and submission of facilities and technology service tickets. Process fiscal transactions involving student accounts including billing for damages, miscellaneous fees and key loans.}
• _{Facilitate staff training on front line customer service practices to ensure the maintenance of positive public relations with students, parents, and university employees.}
• _{Participate in and provides oversite of student staff responsible for marketing on-campus housing options via residence hall tours and assist with the counseling of students and staff on housing matters.}
• _{Recommend changes in housing operations, policies, and procedures, attend meetings (Residential Life all staff meetings, Area staff meetings, Desk Operations meetings, meetings specific to committee assignments), and communicate with students, staff, and constituents.}
• _{Establish, modify, and maintain office and programming supplies and a comprehensive file system which may include confidential materials. Provide oversight of the distribution of campus, U.S. mail, and other deliveries to staff and students, and distribution of student resources from campus units sent via Housing Administration. Perform other duties as assigned.}