What are the responsibilities and job description for the CHILD SUPPORT ACCOUNT RECONCILIATION OPERATIONS BUREAU CHIEF, SPSA, Opt 1 position at illinois?
Job Requisition ID: 56430
Opening Date: 06/04/2026
Closing Date: 06/18/2026
Agency:Department of Healthcare and Family Services
BPIS: 09587
Class Title: SENIOR PUBLIC SERVICE ADMIN (40070)
Skill Option: General Administration/Business Marketing/Labor/Personnel
Bilingual Option: None
Salary: Anticipated Starting Salary range $10,500 - $12,500/based on experience
Job Type: Salaried
Category: Full Time
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Federally Funded, Gubernatorial (Management Bill) Exclusion from Collective Bargaining Coverage
A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position overview:
The Department of Healthcare and Family Services, Division of Child Support Services is seeking a highly qualified and motivated individual to serve as Child Support Account Reconciliation Operations Bureau Chief. This position plans, directs, and evaluates the operation and activities of the bureau as well as developing, recommending, and implementing policies and procedures. The position also monitors and confirms implementation of the intake and the sanctioning processes while monitoring adherence to federal and state laws, rules, and regulations.
The ideal candidate will have excellent communication, organizational, and analytical skills. The candidate will demonstrate their dedication to teamwork, the ability to work in a fast-paced, ever-changing environment, a strong supervisory background including experience managing a large staff, managing large scale operations, and the desire to promote and provide quality services on behalf of the State of Illinois.
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HFS values employees with different backgrounds, life experiences, and talents.
Employees receive a robust benefit package including:
- Monday-Friday work schedule
- Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
- Health, Life, Vision, and Dental Insurance
- Pension Plan
- Paid Parental Leave
- Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
- Employees earn (12) paid Sick Days annually.
- New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
- Employees earn (3) paid Personal Days annually.
- (13-14) paid holidays annually (based on start date)
If you are seeking a new opportunity, and this position appeals to you, please apply today!
At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.
HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.
Essential Functions
- Subject to management approval, serves as the Child Support Account Reconciliation Operations Bureau Chief by planning, directing, and evaluating the operation and activities of the bureau
- Serves as a full line supervisor
- Reviews and evaluates programs and procedures
- Develops and monitors an on-going process for review and modification of current support orders which adhere to federal and state specifications
- Establishes working relationships with other state, local, and public agencies and with the Attorney General’s Office and other members of the legal community regarding the prosecution and handling of cases referred by the bureau
- Attends meetings and conferences with the Division Administrator, Deputy Administrator, Director, and other management staff in the agency
- Consults with management in the development and review of legislation pertinent to the programs of the bureau
- Plans staff utilization and development
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college
- Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in a public or business organization
Preferred Qualifications
- Three (3) years of professional experience utilizing statistical analysis to evaluate organizational performance
- Three (3) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff and approving time off
- Three (3) years of professional experience developing, interpreting, and implementing policies and procedures for a Child Support program
- Three (3) years of experience ensuring organizational compliance with federal and state laws, rules, and regulations related to child support
- Three (3) years of professional experience communicating in verbal and written form with internal and external colleagues and stakeholders
- Three (3) years of developing and directing special projects in a private or public organization
- Three (3) years of professional experience consulting with management in the development and reviewing of legislation pertinent to Child Support programs
Conditions of Employment
- This position requires the ability to pass a national background check prior to employment due to accessing confidential federal tax information
- Requires ability to travel in the performance of duties, with overnight stays as appropriate
- Requires the ability to maintain and utilize state issued equipment such as a laptop
- This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant /employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description
Work Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.
Headquarter Location: 115 S Lasalle St, Chicago, Illinois, 60603
Work County: Cook
Email: HFS.DCSSApps@illinois.gov
Posting Group: Leadership & Management
This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Salary : $10,500 - $12,500