Coordinator for Academic Support Communities, University College

Title: Coordinator for Academic Support Communities, University College
Division Name: Academic Affairs
Department: University College

Job Summary

The Program Coordinator for Academic Support Communities will act as the primary point of contact for the Hope Chicago Organization while providing leadership and guidance to the academic support communities programs within University College. The academic support communities provide dedicated academic and career support and experiences for students involved in college access programs and community-based organizations such as, but not limited to Hope Chicago, Phoenix Pact, One Goal, Bottom Line, etc. This position oversees day-to-day operations, administrative functions, program activities, and student services for the academic support communities. This position provides leadership and guidance to the staff working with academic support community programs. These communities are structured to support underrepresented students and students of color at Illinois State University. This position serves to conceptualize new programming enhancing the academic experiences of the participants, as well as assist in the development and implementation of goals, operating procedures, programmatic efforts, and outcome assessment for the academic support communities. This position works under the guidance of the Associate Director of Academic Enhancement in University College to collaborate with many stakeholders across campus, community members, family members and support individuals. The incumbent works closely with university faculty, staff, administrators, as well as community leaders and professionals. This position supervises 2 full-time staff members, graduate assistants, and student employees.

Additional Information

Salary Rate / Pay Rate

$50,000 - $55,000/annual

Required Qualifications

1. Bachelor’s degree (Transcript required - may be unofficial)
2. Must have at least one (1) year of combined full-time or part-time work experience which would include a combination of at least 6 months experience working with college access programs and at least 6 months experience with a higher education community-based organization
3. Demonstrated ability to multi-task and produce quality work under deadlines
4. Exemplary intercultural fluency through excellent communication skills including verbal, non-verbal, listening, problem solving, public presentations, and teamwork
5. Working knowledge of basic office software (Microsoft Office Suite).
6. Demonstrated ability and experience working in an inclusive environment, and a commitment to personal growth and learning that promotes the richness of a global campus.
7. Excellent organizational skills

Preferred Qualifications

1. Experience working with college access programs and community-based organizations on a college campus.
2. Familiarity with Illinois State University and University College policies and procedures and state and federal law, in particular the Ethics Standards for all employees of the State of Illinois
3. Ability to work independently and without intense supervision, but also effectively contribute to a team with a learner-centered and service-oriented philosophy

Work Hours

Core work hours: Monday - Friday; 8:00 a.m. - 4:30 p.m. with occasional evening or weekend commitments for certain activities, programs, and special events

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.
3. Move above in various locations across campus as needed to complete day-to-day work.

Proposed Starting Date

October 1, 2025

Required Applicant Documents

Resume
Cover Letter
Reference List
Transcripts - See Special Instructions to Applicants for additional options

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior

Optional Applicant Documents

Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior

Special Instructions for Applicants

Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

College or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Transcripts and/or military service documentation may be emailed, faxed, or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Colette Homan
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Contact Information for Applicants

Colette Homan
Human Resources
309-438-8848
cshoman@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.