Identity and Productivity Services Manager

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## Essential Functions

• Subject to management approval, serves as the Identity and
  
  

Productivity Services Manager for the Department of Innovation &

Technology (DoIT) planning, developing, organizing, controlling, and

managing the operations and delivery of enterprise email, Active

Directory (AD), print management solutions, and Mobile Device

Management (MDM), including the planning, design, and implementation

of long-term strategies to maintain secure, robust, and reliable

services.

• Develops, implements, and manages policies,procedures,and
  
  

operational practices to verify and maintain the delivery of

high-quality, reliable, robust, and secure operations and services

while adhering to DoIT and industry best practices, including

monitoring and maintaining the performance, availability, and

security of the Identity and Productivity systems and services.

• Serves as a full-line supervisor.
• Develops and manages the Personal Information Management Services
  
  

operational budget and procurements, including preparing the budget

for PIM solutions and services such as forecasting and cost

analysis.

• Keeps abreast of new developments in Information Technology in areas
  
  

of responsibility by continuing education through online training

platforms, meetings, training sessions, seminars and conferences to

increase familiarity with and remain current on Information

Technology products, vendors, techniques and procedures applicable

to section activities.

• Performs other duties as assigned or required which are reasonably
  
  

within the scope of the duties enumerated above.

## Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to
  
  

completion of four (4) years of college with coursework in

management information systems, data processing, telecommunications

or directly related fields.

• Requires four (4) years of progressively responsible administrative
  
  

experience in Information Technology or directly related fields.

• Requires four (4) years of professional experience supervising and
  
  

directing a team of IT professionals.