End User Computing Analyst II

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https://illinoisjoblink.illinois.gov/jobs/13686469

## Essential Functions

• Under administrative direction, serves as a End User Computing
  
  

Analyst II for the Department of Innovation & Technology (DoIT),

performing complex professional and advisory client services

functions for supported agencies, including planning, testing,

configuring, implementing, and maintaining desktop installations and

software distribution.

• Performs configuration, testing, implementation, documentation, and
  
  

maintenance of desktop/laptop Microsoft Operating Systems and Mac

Operating Systems, Microsoft Office client software products, and

various software and supported applications.

• Provides end user support for desktop related issues by resolving
  
  

user questions/problems to include Microsoft Word, Excel, Visio,

Outlook, McAfee Anti-virus software, and any other supported

products and adapts complex processing to different system/program

requirements.

• Serves as a project coordinator for full-range major/complex
  
  

projects, very large end user hardware/software/application

deployments, and installations across multiple agencies and

locations.

• Analyzes and evaluates new technology to anticipate the probable
  
  

impact on future plans and current information systems, including

recommending purchases or future direction strategies to agency

management regarding network operating systems, PC operating

systems, security systems, and integration with network

telecommunication infrastructure.

• Keeps abreast of new developments in the information technology
  
  

field by continuing education through online training platforms,

meetings, training sessions, seminars, and conferences to increase

familiarity with and remain current on products, vendors,

techniques, and procedures.

• Performs other duties as required or assigned which are reasonably
  
  

within the scope of the duties enumerated above.

## Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to
  
  

four (4) years of college with coursework in computer science or

directly related fields.

• Requires three (3) years of professional experience in Client
  
  

Services or directly related information technology field.