Communications Systems Specialist I

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## Essential Functions

Under general direction, serves as an Information

Technology/Communications Systems Specialist I for the Department of

Innovation & Technology (DoIT), performing routine and moderately

complex call center support at the Telecom Provisioning Unit of the

Customer Service Center (CSC) for Voice over Internet Protocol (VoIP),

voice, video, data, and wireless services and equipment in accordance

with DoIT operational standards and guidelines.\

Coordinates completion of requests using appropriate reporting tools

according to the established procedures and standards and maintains

documentation.\

Diagnoses problem source and coordinates with internal organizational

support and operations groups and/or with vendors to identify cause and

implement appropriate corrections to resolve issues related to

installations.\

Participates in the development of methods and procedures, and training

programs to improve skill levels of staff associated with the CSC

products, services, and processes.\

Keeps abreast of new developments in the information technology field by

continuing education through meetings, training sessions, seminars, and

conferences to increase familiarity with and remain current on products,

vendors, techniques, and procedures.\

Performs other duties as required which are reasonably within the scope

of the duties and responsibilities enumerated above.

## Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to
  
  

completion of two (2) years of college with major coursework in

electronic engineering, radio/television, telecommunications, or

data processing.

• Requires two (2) years of professional experience in communications
  
  

systems designs.

OR

• Requires one (1) year of experience as a Telecommunications
  
  

Specialist.