What are the responsibilities and job description for the Support Specialist, Family Resources position at Illinois Action for Children?
Job Summary
Under the direction of the Family Resources Supervisor, the Family Resources Support Specialist is responsible for all support functions that are required to maintain and track all paperwork required of the Family Resource teams that administer the IDHS Child Care Assistance Program. All work to be completed with minimum supervision and in accordance with organizational standards.
This incumbent will be expected to promote and adhere to the workplace core capabilities of: accountability, customer focus, continuous quality improvement (CQI), communication, competent people and clear priorities. All work to be completed in accordance with organizational standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The organization reserves the right to add to, delete, change, or modify the essential duties and responsibilities at any time.
EDUCATION And/or EXPERIENCE
High school diploma or general education degree (GED) and two to three months related experience and/or training.
Other Skills And Abilities
Working with passionate team members that are driven by our Mission: Illinois Action for Children is a catalyst for organizing, developing, and supporting strong families and powerful communities where children matter most.
We strive to foster and implement a culture of diversity, equity, and inclusion across our organization. We know it is not only critical to the success of diversity initiatives - but instrumental in creating an unbiased and inclusive workplace! It not only relates to the diverse clients we serve but also creates a positive employee experience.
We offer an extensive benefits package that adds value to your total compensation. Our benefits include:
Illinois Action for Children is EEO/M/F/V/D employer
While we desire for this job posting to be comprehensive, all aspects of the position may be amended at any time at the discretion of IAFC including job duties, work location and/or work schedule.
Under the direction of the Family Resources Supervisor, the Family Resources Support Specialist is responsible for all support functions that are required to maintain and track all paperwork required of the Family Resource teams that administer the IDHS Child Care Assistance Program. All work to be completed with minimum supervision and in accordance with organizational standards.
This incumbent will be expected to promote and adhere to the workplace core capabilities of: accountability, customer focus, continuous quality improvement (CQI), communication, competent people and clear priorities. All work to be completed in accordance with organizational standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The organization reserves the right to add to, delete, change, or modify the essential duties and responsibilities at any time.
- Create, maintain, and retrieve alphabetical case files, which includes but not limited to filing of all parent/provider required paperwork, data entering and/or scanning client information into computer filing system and upkeep of file storage areas.
- Approve and enter all IDHS childcare certificates in the Child Care Tracking System while maintaining all applicable department databases; identify discrepancies and payment issues in accordance with the IDHS Procedure Manual.
- Maintain records/databases pertaining to W9/CANTS/IVR forms and run reports as needed; ensure appropriate actions are taken with providers who do/do not meet qualifications set by IDHS.
- Process weekly IDHS and internal reports; Responsible for all quality control measures to ensure file compliance.
- Maintain and adhere to all Illinois Action for Children and IDHS policies and procedures in regards to file maintenance and required timelines. Assist with quarterly Springfield shipment projects.
- Ensure confidentiality of parent and provider information received and managed by Illinois Action for Children.
- Execute our workplace core capabilities of: accountability, customer focus, continuous quality improvement (CQI), communication, competent people and clear priorities.
- Other Functions: The organization may assign other functions to the job at its discretion.
EDUCATION And/or EXPERIENCE
High school diploma or general education degree (GED) and two to three months related experience and/or training.
Other Skills And Abilities
- Ability to multi-task
- Detail-orientated
- Team-oriented
Working with passionate team members that are driven by our Mission: Illinois Action for Children is a catalyst for organizing, developing, and supporting strong families and powerful communities where children matter most.
We strive to foster and implement a culture of diversity, equity, and inclusion across our organization. We know it is not only critical to the success of diversity initiatives - but instrumental in creating an unbiased and inclusive workplace! It not only relates to the diverse clients we serve but also creates a positive employee experience.
We offer an extensive benefits package that adds value to your total compensation. Our benefits include:
- Health, dental, and vision insurance plans with a company contribution of 95% for single coverage
- 401k with company match
- Generous PTO – first year-23 days, the second year-28 days, the third year and on - 35 days
- 11 Paid Holidays and 1 Floating Holiday
- Tuition Reimbursement
- Flexible Spending Account
- STD & LTD insurance
- Company-paid Life Insurance
Illinois Action for Children is EEO/M/F/V/D employer
While we desire for this job posting to be comprehensive, all aspects of the position may be amended at any time at the discretion of IAFC including job duties, work location and/or work schedule.