Case Manager, Community Connections

About Us

Illinois Action for Children (“IAFC”), a local, state, and national leader in the early childhood care and education sector for over 55 years. IAFC programs, services, and advocacy improve children and families' learning and life outcomes, including reducing poverty's effects. IAFC ensures that every child in Illinois – particularly those in need – has access to the necessary resources to succeed in school and life.

Along with our mission, IAFC is committed to building and maintaining a diverse, equitable, inclusive, and anti-racist culture. We are dedicated to this pledge through our hiring practices and our focus on creating a culture and environment where diverse perspectives, ideas, and identities are valued and integrated into our way of working and servicing our staff and clients. IAFC staff represent a wide diversity of racial, socio-economic, gender, religious, and national identities. We welcome all applicants who share our mission and vision to join us in our essential work.

Summary

Illinois Action for Children is seeking a dedicated and resourceful Community Connections Case Manager to champion a vital initiative combating chronic absenteeism on Chicago’s West Side. Operating under the guidance of the Community Connections Supervisor, you will provide targeted, high-impact case management services to families across six partner schools (serving PreK through 8th grade).

In this role, the candidate will act as a critical bridge between home, school, and community. The potential candidate will work directly with families to identify and dismantle barriers to consistent school attendance, co-create actionable success strategies with students and partners, and lead community-wide advocacy on the importance of education. The candidate should be a relationship-builder passionate about educational equity, family empowerment, and neighborhood-based system building, this role offers a powerful platform to drive lasting, positive outcomes for families on the West Side.

All work must be completed with minimum supervision and per organizational C.A.R.E.S: Collaboration-Advocacy-Respect-Excellence-Support standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The organization reserves the right to add to, delete, change, or modify the essential duties and responsibilities at any time.

• Manage a caseload of families with chronically absent children:
• Schedule in-person contact with families at least twice a month
• Highlight the importance of continuous attendance and early years in school
• Listen to families and problem-solve to address challenges impacting attendance
• Connect children and families to community resources and document referrals
• Assist families in writing and reaching personal goals for increased self-sufficiency
• Follow up with families and agencies to document services until the case is closed
• Track all necessary data points related to case management services
• Ensure confidentiality of information received and managed by IAFC.
• Working with team and partners, create systems to address barriers to attendance
• Develop strategies to identify highest-need families as early as possible
• Develop and maintain a community resources directory
• Track obstacles to implementation for team reflection and continuous improvement
• Work with the team to design responsive strategies to address emerging obstacles
• Work with the school to develop and implement a Parent Attendance Committee
• Support community systems building and Innovation Zone collaboration
• Build ongoing relationships with North Lawndale families, children, and partners
• Promote and connect children 0-5 to formal early learning programs
• Meet with community resource partners at least twice a month to facilitate referrals, serves as a connector and an information resource
• As assigned, represent IAFC to external groups/organizations to promote the agency and increase utilization of services through events, presentations, and/or day-to-day contact.
• Attend program-related events regularly
• Execute our workplace core capabilities of accountability, customer focus, continuous quality improvement (CQI), communication, competent people, and clear priorities.
• The organization may assign other functions to the job at its discretion
  
  

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION And/or EXPERIENCE

• Bachelor’s Degree in Social Work, Early Childhood Education, Family Studies, or a closely related field. Two years of experience as a Caseworker or similar position. Prior experience working with children and families.
• Experience working in a variety of settings with culturally diverse families and communities with the ability to be culturally sensitive and appropriate
• Excellent written and verbal communications skills with the ability to establish rapport at all levels
• Good documentation skills
• A strong sense of respect for confidentiality, involving families and fellow employees
• Experience motivating others toward achieving goals
• Willingness to work flexible hours evenings and some weekends
• Skills in Microsoft Word, Excel, and PowerPoint; comfort entering data
• Valid Driver’s License required. Reliable personal transportation and insurance required.
  
  

Benefits Of Working At IAFC

• Working with passionate team members that are driven by our Mission: Illinois Action for Children is a catalyst for organizing, developing and supporting strong families and powerful communities where children matter most.
• We strive to foster and implement a culture of diversity, equity, and inclusion across our organization. We know it is not only critical to the success of diversity initiatives - but instrumental in creating an unbiased and inclusive workplace! It not only relates to the diverse clients we serve but also creates a positive employee experience.
• We offer an extensive benefits package that adds value to your total compensation. Our benefits include:
• Health, dental and vision insurance plans with company contribution of 95% for single coverage
• 401k with company match
• Generous PTO – first year-23 days, the second year-28 days, the third year and on - 35 days
• 11 Paid Holidays and 1 Floating Holiday
• Tuition Reimbursement
• Flexible Spending Account
• STD & LTD insurance
• Company paid Life Insurance
  
  

IL Action for Children is EEO/M/F/V/D employer

While we desire for this job posting to be comprehensive, all aspects of the position may be amended at any time at the discretion of IAFC including job duties, work location and/or work schedule.

Hybrid, Field Work. Monday - Friday M & F work from Home