Job Purpose: The Vendor Specialist is responsible for verifying, resolving, and entering various documents ensuring compliance with State and Federal regulations. This involves a variety of duties from processing payment, resolving payment errors, and providing personalized support to providers experiencing difficulties.

Essential Job Functions:

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Communicates and collaborates with people who use iLIFE services to address errors in payments, submission/processing of claims, and budget discrepancies.
• Monitors and tracks invoice punches in our payroll system are entered and recorded correctly.
• Reviews, analyzes, problem solves, and troubleshoots invoice payment inquires in a timely manner.
• Ensures data remains accurate for billing and payroll before being released to outside agencies.
• Meets invoice metrics which include manual daily entries and retention of paperwork.
• Transcribes comments to software system/program care notes accurately and timely.
• Communicates trends and process improvements to management to help develop efficiencies within areas.
• Understands and processes transit ticket and accessibility assessments as required.
• Escalates over-authorizations and discrepancies in payment when needed.
• Cross-trains to learn the work of other departmental staff to provide an effective back-up when needed.
• Takes initiative to provide feedback for process improvements.
• Other duties as assigned.

Minimum Required Experience:

• • Preferred two to four years of experience in payroll processing.
  • Preferred one year of experience in EVV systems.
  • Preferred two years of customer service experience.

Required License – Certification – Registration: Issued By Governing Body (if applicable):

Travel Type: Choose an item.

Knowledge, Skills, & Abilities:

• Must be able to prioritize many tasks and exhibit excellent, mature judgment.
• Must be a self-motivator and able to work independently with minimal supervision.
• Strong organization and administrative skills
• Proficient in Microsoft Office Outlook, Word, Excel, and Access; ability to learn and use PC based software programs.
• Excellent verbal and written communication and interaction skills with a diverse team, customers, and other stakeholders
• Ability to perform work with a high degree of accuracy while meeting requirements.
• Ability to prioritize duties and function effectively in a multi-task environment.
• Ability to operate under and explain agency and departmental procedures and guidelines.
• Ability and desire to cross-train.
• Maintain a high energy level that is focused on completing departmental and agency goals in a professional and timely manner.
• Possess the desire to learn and grow with the job, enhancing responsibility and skill to a higher level.

Physical Requirements, Visual Acuity, and Work Conditions:

Physical Requirements: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time.

Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.

Working Conditions: None: The worker is not substantially exposed to adverse environmental conditions.