Workforce Management Planner

Pledge for Success:

We are dedicated to hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

The Workforce Management (WFM) Planner develops, maintains, and optimizes labor models and staffing forecasts across the resort and casino. This role partners with Operations, Finance, and HR to ensure accurate labor planning, supports compliance with wage and hour rules, and provides actionable reporting on staff efficiency and cost control.

Primary Duties and Responsibilities:

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Build and maintain labor standards for hotel, casino, food & beverage, retail, and other resort departments.
• Develop per hour labor standards for all operational areas, i.e., hands per hour, rolls per hour, covers per hour for both the back and front of house, drinks per hour, calls per hour, handle pulls per hour, etc. These standards are then applied to forecasted business volumes to generate work schedules. actual metrics will be compared to these standards on an ongoing basis to determine if changes to the work schedules need to be made.
• Use historical demand, occupancy, gaming volume, events, and seasonality to forecast staffing needs.
• Model scenarios for new outlets, schedule changes, and business growth.
• Develop dashboards and KPI reports (labor % of revenue, cost per occupied room, FTE vs. demand).
• Partner with department leaders to analyze variance to plan and recommend staffing adjustments.
• Present findings to executives, highlighting cost-saving or service-improvement opportunities.
• Administer and optimize the WFM / scheduling platform (Workday).
• Support integration between HRIS, payroll, and scheduling systems.
• Monitor labor law compliance (breaks, overtime) and tribal employment regulations.
• Support Finance and HR in budgeting and annual labor planning.
• Lead or support projects to improve forecasting accuracy and labor utilization.
• Train leaders on labor dashboards and effective schedule management.
• Maintain a robust reporting package that tracks labor usage, analyzes business trends, and evaluates departmental labor performance.
• Provide data and analysis to support decisions related to staffing levels.
• On a routine basis, the Workforce Management Planner will present to the executive committee the results of the ongoing labor reviews to identify areas of opportunity, particularly areas of sustained under-performance.
• Review proposed increases to staffing levels to determine if additional labor hours are needed based on past performance against labor standards. This information is then shared with the compensation committee before increases to staffing levels are made.
• Engage in continuous improvements efforts across departments.
• Maintains confidentiality of sensitive information.
• Perform other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree in Business, Finance, HR, Data Analytics, or related field and three (3 ) years in workforce planning, labor analytics, or financial planning, or an equivalent combination of education and experience.
• Proficiency with Excel/Google Sheets and BI tools (Power BI, Tableau).
• Strong understanding of labor standards, forecasting, and FTE planning.
• Excellent communication and stakeholder engagement skills.
• Excellent organizational and multi-tasking skills.
• Must be able to sit in front of a computer for extended periods of time.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Preferred Qualifications:

• Workforce planning in a high-volume & complex gaming, hospitality, or service organization preferred.
• Ability to automate reporting using SQL/Python or similar preferred.
• Experience implementing or managing a WFM platform (Workday) preferred.
• Experience working with Adaptive Analytics, Workday, or other cloud-based ERP or budgeting systems preferred.