What are the responsibilities and job description for the Bistro Server (Coffee Shop) position at ilani?
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Pledge for Success:
We are dedicated to hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.
Position Summary:
Responsible for the overall guest experience as it relates to education, delivery and presentation of bistro food and beverage
Primary Duties and Responsibilities:
- Promotes superior guest service.
- Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
- Greets guests, explains bistro menu, answers questions, and makes suggestions regarding food, coffee, and additional beverage options.
- Takes and delivers guest orders.
- Performs all services as determined by establishment’s size and practices.
- Performs Room service delivery duties.
- Presents check, accepts payment, and makes change.
- Performs side duties including cleaning tables, restocking-items, filling ice bins, set up, cleaning using compounds.
- Has complete knowledge of the legal drinking age and procedures.
- Checks for acceptable identification for guests who appear to be under 30 years of age and are attempting to consume or purchase alcoholic beverages.
- Has knowledge of the effects of alcohol on the body and its ability to impair mental/physical abilities and thereby uses good judgment when serving alcoholic beverages.
- Maintains confidentiality of sensitive information.
- Performs other duties as assigned.
Minimum Qualifications:
- High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
- At least 1 year of experience in a food and beverage setting.
- Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
- Must be at least 21 years of age.
- Must be willing to work in a smoking environment.
- Must be willing to adhere to company health and safety measures.
Preferred Qualifications:
- Barista experience preferred
Work Shift:
Regular
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