What are the responsibilities and job description for the Client Care Coordinator position at iLamai Med Spa?
Salary: Competitive, based on experience
About Us
iLamai Medical Spa & Wellness Center is a luxury medical spa dedicated to providing advanced aesthetic treatments in a welcoming and professional environment. We specialize in injectables, laser treatments, body contouring, medical weight loss, etc. and pride ourselves on delivering exceptional client care.
Job Description
We are seeking a highly professional and focused Client Care Coordinator. The ideal candidate will be the first point of contact for our clients, ensuring a seamless and positive experience from booking to checkout. Prior experience in a medical spa or dermatology clinic is required.
Responsibilities
- Patient Advocacy & Education: Act as the primary point of contact for patient inquiries; provide accurate information regarding pre- and post-operative care, treatment protocols, and expected outcomes.
- Operational Management: Oversee the spa schedule, optimizing provider efficiency while maintaining a gold-standard patient experience.
- Revenue Management: Manage point-of-sale operations, including medical-grade skincare sales, treatment package renewals, and loyalty program tracking.
- Educate clients about treatments, promotions, and skincare products
- Quality Control: Ensure all patient records are maintained in compliance with HIPAA regulations and internal clinical standards.
- Promote and sell medical-grade skincare products to clients
- Assist in social media engagement and marketing efforts as needed
Requirements
** Minimum 2 years of experience in a medical spa or dermatology clinic (required)**
- Communication: Exceptional verbal and written communication skills with a focus on professional etiquette and patient confidentiality.
- Knowledge of aesthetic and wellness treatments, plus skincare products.
- Schedule: Ability to work a fixed Tuesday through Saturday schedule consistently.
- Technical Skills: Proficiency in EMR/EHR software (e.g., Aesthetics Pro, Aesthetic Record, Nextech, or similar).
- Ability to multitask in a fast-paced environment.
- Professional appearance and demeanor.
Preferred Qualifications
- Detail-Oriented: Ability to manage complex scheduling and financial transactions with zero errors.
- Bilingual: Spanish fluency is highly beneficial and preferred.
- Clinical Knowledge: Strong understanding of neurotoxins, dermal fillers, laser modalities, and medical-grade chemical peels.
- Problem-Solving: Proactive approach to resolving patient concerns or scheduling conflicts in a fast-paced environment.
Benefits
- Competitive pay
- Work under the mentorship and protocols of an experienced Medical Director.
- Unique opportunity to continue learning as we add new treatments to our spa.
- A beautiful, high-end work environment with a supportive team culture.
To Apply: Please submit your resume. We look forward to welcoming a new member to our team!
Pay: $20.00 - $22.00 per hour
Work Location: In person
Salary : $20 - $22